Dispatcher GSCC Full-Time

Job ID 10102810 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Oct. 21, 2024

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

Dispatcher Global Security Control Center

Would you like to be part of the team that helps protect the magic at The Walt Disney Company? At Disney, we are storytellers. We make the impossible possible by pushing the envelope to bring stories to life through our movies, products, theme parks & resorts, and media networks.

As a Global Security Control Center (GSCC) Dispatcher, you share the responsibility for communicating and executing strategies regarding the safety, security, and protection of all Disney personnel, business operations, assets, and our brands. You will also need to calmly relay information in a crisis event to ensure effective communication and coordinate the right resources in place to mitigate any impact to the Company.

About Your Future Team:

The GSCC is responsible for supporting emergency and non-emergency events, researching global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services. During emergencies, the GSCC directs and coordinates support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serving as the main communication intake point for Global Security.

Are you ready to help protect the magic? If so, we invite you to discover why a career with Disney is the opportunity you have been looking for!

Every day as a Dispatcher is unique! Depending on your shift, you might:

Use your critical thinking, problem-solving skills, and sound judgment when facilitating communications to provide solutions to incidents & events that impact Disney staff.
Use two-way radio communication and circulate that information via various methods (e.g., Radio, Telephone, E-mail, Web).
Aid and support employees and guests through a triage of local and global security issues.
Triage emergency alarms & access control systems companywide and deploy resources as needed.
Respond to various priority calls to timely and accurately identify emergency situations.
Create and monitor visitor requests for entry into the visitor management system.
Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.

Here is what you will need to be successful in this role:

Experience working in a Control or Security Operations Center related operation.
You are a great multi-tasker who can receive & relay direction and coordinate several incidents at once in fast paced environment.
Your verbal and written communications skills are top-notch, and you have no problem interacting with company personnel or executives, guests, and law enforcement.
Consistently maintain confidentiality of information and professionalism, while also transitioning between calm and extremely active work conditions daily.
You are an active listener who works well within a team setting and has no problem occasionally working proficiently on your own under minimal supervision.
Flexibility is important to us, and we would need you to be available to work on a rotating or on-call schedule including weekends, holidays and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
Familiar with Microsoft Office 365 Suite and demonstrated typing proficiency.
A valid California BSIS issued Guard Card License or able to obtain one.
Valid US Driver's license.

It would be a plus if you also have:

Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
Completed course work and/or certifications in a related area.
You have experience with incident management software and computer-aided dispatching systems.
Knowledge of local, state, and federal security and emergency management systems.
Certification in First Aid, CPR, and AED.

Education is important to us, here is what we are looking for:

High school diploma, GED, and or equivalent experience

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

To learn more about the GSCC, please click on the Employee Spotlight link below featuring one of our leaders-Josh!

https://sites.disney.com/lifeatdisney/employee-stories/2023/03/27/protecting-the-magic-josh-paredes-senior-manager-with-disneys-global-security-communications-center/

The pay rate for this role in California is $24.92 per hour. The base pay actually offered follows the minimum wage scale agreed upon in the applicable Collective Bargaining Agreement. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Pictures, which is part of a business we call The Walt Disney Company (Corporate).

Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Burbank, CA

Billed as the "Media Capital of the World," Burbank boasts more than 1,000 media and entertainment companies, including the main headquarters for The Walt Disney Company.