Analyst - Food & Beverage/Merchandise

Job ID 10102032 Location Bay Lake, Florida, United States Business Walt Disney World Resort Date posted Oct. 17, 2024

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Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

About the Role & Team

"We create happiness.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our company to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?

The Analyst – Food & Beverage/Merchandise applies technical skills, analytics and creative problem-solving to assess, support, and guide the work efforts of the Walt Disney World Food & Beverage and Merchandise Lines of Business. Types of analyses include, but are not limited to: standard methodology identification, benchmarking, what-if scenarios, case development, and impact quantification. The person in this position should be able to compile and deliver data, analyses, reporting, dashboarding, and tools that are effective and impactful, simple to understand, and stable to run. A successful Analyst must have a high capacity for productivity, a passion and curiosity to understand the "why" behind the data, and an ability to find and share the “story” behind the quantitative results.

This role will report to the Manager, F&B/Merchandise Business Insights and Analytics.

What You Will Do

Provide analytical partnership and reporting support for Lines of Business partners, Operations clients, and others with a strategic approach
Partner with key stakeholders and clarify or interpret sophisticated information to arrive at the root business questions that require evaluation and insight
Collaborate optimally with leadership and teammates to develop project approaches, analytical methodologies, and tactical queries/models/formulas/calculations
Proactively share communication across teams to ensure everyone understands project updates, priorities, and timelines and identify appropriate courses of escalation as needed
Support teammates by proactively documenting and communicating findings and standard processes
Consider and adapt to operational/location/product complexity, uniqueness, and nuance as well as leadership and/or client feedback
Develop and deliver work that is effective and timely
Contribute to all aspects of project work from start to finish—Inclusive of project scoping/definition, data mining, analysis execution, iterative evolution, insight derivation, presentation building, and communication of results
Connect and pull and validate data across a variety of systems and sources
Outline and explain analysis approach and methodology
Conduct analyses, assess Guest, Cast, and business impacts, and interpret results to inform project recommendations
Build data visualizations and reporting to evaluate operations’ and/or product performance across locations/like-products, internal/external benchmarks, forecasts, and other KPIs
Derive insights based on trends in operational performance and productivity analytics
Build presentations to effectively communicate complex analytical methodologies/results as clear, story-based interpretations for a variety of analytical/non-analytical audiences, clients, and levels of leadership

Required Qualifications

Demonstrated strong knowledge of mathematical and statistical analysis methods with real-world application
Experience building analytics, methodologies, and/or tools that deliver impactful insights
Strong communication and partnering skills with teammates, leaders, and clients
Track record of consistently being considered a “partner/peer/teammate of choice”
Proficient in time management and prioritization; balancing multiple projects and deadlines amidst constant change
Ability to incorporate and promote change and/or feedback in a productive, positive, and professional manner
Competency to translate results into clear, story-based interpretations to present with non-technical and technical audiences
Proficient in Microsoft office, including PowerPoint and Excel
Basic proficiency with programming language(s) (Snowflake/SQL/Python) and/or data visualization software (Tableau/MicroStrategy/Power BI)

Preferred Qualifications

2+ years of Theme Parks and Resorts experience
Experience with Merchandise and/or Food & Beverage lines of business concepts, challenges, and processes
Proficient in Snowflake/SQL and Python programming
Proficient with data visualization software (Tableau/MicroStrategy/Power BI)
Project management certification

Required Education

Bachelor's degree in Industrial Engineering, Operations Research, Simulation, Mathematics, or related field

Preferred Education

Advanced degree in Industrial Engineering, Operations Research, Simulation, Mathematics, or related field

Additional Information

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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