Textile Services /Laundry Manager

Job ID 10104829 Location Anaheim, California, United States Business Disneyland Resort Date posted Dec. 11, 2024

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Job Summary:

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts, and it guides everything we do. At Disney, you’ll help create magic by providing leadership that ensures seamless operations and exceptional service. Are you ready to join this team and make your impact?

Disneyland Resort’s Textile/Laundry Services Department plays a crucial role in upholding Disney’s standards for excellence, laundering over 21 million pounds of linen annually to support four Disney hotels and Food & Beverage locations across the resort. As the Textile Services Manager, you will oversee all aspects of daily shift operations, from staffing and financial management to quality control and service excellence. This role is essential to ensuring that our guests experience the highest quality in linen care, every day. You will work closely with internal teams to keep operations on schedule, support high service standards, and foster a safe, efficient, and supportive environment for Cast Members.

This position will report to the Manager Textile Services

This position is based in Anaheim, California

You will:

Oversee Daily Operations: Ensure smooth, efficient day-to-day operations of the laundry facility, including production scheduling, resource management, and workflow adjustments.
Ensure Quality and Safety Standards: Maintain high standards of quality by inspecting linens and verifying safety protocols; partner with Engineering Services to ensure all equipment is functional and compliant.
Develop and Mentor Team: Lead a team of up to 120 hourly Cast Members across multiple sites, setting performance expectations and fostering a culture of recognition, safety, and growth.
Manage Financial and Administrative Duties: Take charge of production reporting, cost control, and efficiency by monitoring labor budgets and procurement of linens and chemicals.
Drive Performance and Productivity: Monitor and evaluate workflow for maximum efficiency, maintaining both quality standards and production targets to ensure operational goals are met.
Collaborate with Resort Departments: Coordinate daily with Hotel and Park management, support departments (housekeeping, food & beverage, engineering), and periodically with Hotel executives to align service standards.
Maintain Vendor Relationships: Work with outside vendors to procure supplies, maintain service agreements, and ensure timely delivery of essential resources.
Uphold Compliance and Safety: Ensure full compliance with OSHA regulations and company policies, providing a safe and healthy workplace for all Cast Members.

You Will Have:

2+ years of experience in laundry operations management or similar production environment
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Chemical and equipment safety training
Bilingual skills in English and Spanish preferred
Experience in leading manufacturing or production operations with a focus on quality, safety, and efficiency
Demonstrated organizational, time management, and multi-tasking abilities

Education Requirements:

High School Diploma or GED (required); Bachelor’s degree preferred

Additional Information:

Disney offers a comprehensive rewards package to support you and your family, including health and savings benefits, educational opportunities, and unique perks exclusive to Disney employees. Learn more at [Disney Careers Benefits](https://jobs.disneycareers.com/benefits).

About The Walt Disney Company:

At Walt Disney Parks and Resorts U.S., Inc., we are dedicated to creating an inclusive and supportive environment for all our Cast Members. As an equal opportunity employer, we welcome diverse ideas and decisions to help us grow, innovate, and tell the best stories in an ever-evolving world.

The hiring range for this position in Anaheim, CA is $77,000.00 to $95,100.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.