Quality Assurance Service Manager - 3rd Shift

Job ID 10109840 Location Anaheim, California, United States Business Disneyland Resort Date posted Jan. 10, 2025

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Job Summary:

As a Quality Assurance Service Manager - 3rd Shift, you will lead a team of Quality Assurance Salaried and Hourly Cast Members who work third shift and perform nondestructive testing (Eddy Current, Liquid Dye Penetrant, Magnetic Particle, Visual Testing), and torque wrench and pressure gauge calibration utilizing a wide variety of testing equipment as well as inspect fall protection equipment and systems, and ladders at locations throughout the resort and at the Cerritos Campus in accordance with company and regulatory procedures and protocols. The team also verifies that Welders and welding are in accordance with applicable requirements. You will prioritize and manage their work and assure that they have sufficient operating supplies and equipment, and their work are completed on time. You will also review completed Maximo work orders for compliance to procedures and close out work orders in Maximo system.

You will also manage a contracted inspection program which includes the followings: obtain Attraction Engineering Scopes of Work and drawings, review the scopes of work for accuracy completeness, schedule and attend job walks with contractors, send out work-scopes for competitive bidding, review contractor proposals and obtain Work Authorizations. You will assure that contracted inspections are completed on time and that Work Being Performed and Safety Plans are approved prior to the inspection start date, and that inspection results are submitted in accordance with the scope of work requirements. You will also track the status of the inspection, Field inspection Reports, SmarTeam-Animal process, and Engineering review process, and final reports submitted. You will be responsible for reviewing contractor Field Inspection Reports and final reports with engineering teams, and complete Maximo work orders.

Additionally, you will collaborate with Cast Members in other departments in order to complete required work, and partner with Facility Asset Management and IFP for planning future inspections as well as provide support to FAM/Project Management and Engineering Services teams as required. You will participate in the recruitment and development of QA Cast Members, root cause analysis with QA partners, and new process implementation. Additionally, you will perform periodic audits of Cast Members and contractors to assure compliance to procedures and safety protocols.

You must be willing to work evenings, holidays, weekends, and 3rd shift (11PM- 7AM) and working extended hours to complete time-sensitive tasks.

This is a 100% onsite position.

Position Responsibilities

Provide leadership and technical support to QA 3rd Shift Cast Members, build a strong teamwork, a safe and nice work environment.
Assure compliance to company and regulatory procedures and protocols.
Assure that Cast Member time and attendance software is accurate.
Provide Cast Member direction regarding leaves of absences and time off approvals.
Assure Cast Members comply with training requirements. Utilize the D-Achieve process to provide Cast Member feedback. Sustain the contracted inspection schedule. Assure that work being performed requests and safety plans are approved. Conduct periodic audits to assure compliance to procedures and protocols.

Basic Qualifications

Working knowledge of Maximo and associated procedures.
Experience managing teams and providing leadership and technical support.
Demonstrated knowledge of nondestructive testing in order to make recommendations.
Demonstrated knowledge of welding code.

Required Education

High School Education
Associate or bachelor's Degree preferred.

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Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in Anaheim, CA is $107,500.00 to $126,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.