Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time

Job ID 1252173BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jan. 06, 2025

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Job Summary:

Join us at Disney Vacation Club as a Member Services Liaison!
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.

The starting pay rate for this position is $18.90/hour.

Responsibilities:

Represent Member Services as part of the overall Disney Vacation Club® Team
Provide a comprehensive and varied range of services to our Disney Vacation Club® Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, which could include My Disney Experience planning, park tickets, dining reservations, and general park knowledge
Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
Demonstrate adaptability to the fluctuating needs of our operation and the requests of Members and Guests
Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
Follow Walt Disney World and State Food Safety regulations and practices

Basic Qualifications:

Minimum two (2) years of Guest Service experience
Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
Affinity for opportunities where you can be of service to others
Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
Excellent written and verbal skills, as well as telephone etiquette
Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
Proficiency in basic computer functions to operate in a Windows environment and other technologies
Strong organizational, planning, and follow-through skills, along with attention to detail
Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts

Preferred Qualifications:

Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
Basic Food Safety Certification
Bilingual skills in: Spanish, English, Japanese, Portuguese and French

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC, which is part of a business we call Walt Disney World Resort.

Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

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