Manager, Technical Program Management

Job ID 10090015 Location Santa Monica, California, United States / Seattle, Washington, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 09, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

· Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

· Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

· Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.

The Global Program Management team for Data Platforms is focused on driving delivery for DE&E Technology’s Data Product and Engineering. This also includes programming systems, distribution of digital and linear networks worldwide, and much more. The department supports a diverse set of Disney brands across streaming and digital, including Disney+, Hulu, ABC and ESPN.

This position requires proven experience managing a team of professional employees and in program management. Ideal candidates must be highly proactive, detail-oriented, and work on multiple assignments that may span the department autonomously. They must be capable of clearly communicating schedules, risks, status, and processes to various business and technical audiences. They must partner with program and project managers and technical leads outside their area to coordinate schedules and deliverables.

Responsibilities:

● Manages a team(s) of professional staff and contractors

● Accountable for the performance and results of a team in conducting technical projects or programs on time, within budget, and of the highest level of quality

● Collaborate with other program management colleagues to coordinate dependencies and activities across multiple technology teams

● Lead not only at the strategic level, but also day-to-day by diving deeply into business and technical domains

● Understands architecture between systems across multiple domains. Able to speak to the overall workflow between these systems.

● Manages program portfolio level budget

● Drive capacity planning for direct reports and roadmaps

● Communicate effectively and independently across the organization at the executive level and outside the organization

● Interact with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes

● Independently manage activities and resolve conflict within associated teams

● Exemplify leadership characteristics through collaboration, work ethic, and creative thinking. Strive to inspire others and deliver the best possible outputs

● May drive activities for strategic technical programs, including:

○ Develop appropriate plans and timelines

○ Manage dependencies

○ Ensure transparency of progress and issues/risks. Proactively drive risk mitigation and contingency planning, along with issue resolution.

○ Communicate status, updates, and program summaries via presentations, email, and direct communication with key stakeholders and executive leadership

○ Ensure that all involved parties understand and accept their roles and responsibilities

○ Track and report key program metrics, informing stakeholders as appropriate

● Coordinate with external vendors, where applicable

Basic Qualifications

● 8+ years of experience managing large-scale, strategic programs in a well-established global technology organization, preferably with a focus on data architecture, business intelligence, relational databases or big-data technology

● 3+ years of management experience (having direct reports)

● Capable of managing, tracking, and troubleshooting multiple initiatives in a deadline-driven environment with cross-functional teams, vendors, and partners

● Proven ability to facilitate effective communication across disparate teams

● Evidence of solid planning, delivery, and problem-solving skills

● Superb written and verbal communications, presentation skills, and meeting facilitation skills (especially when working with senior leadership)

● BA/BS or equivalent experience required

Preferred Qualifications

● Previous Data Platform Engineering domain knowledge

● Formal project management certifications

● Software delivery management tools expertise (Jira, Confluence, AirTable, Git Hub/Lab)

#Disney Tech

The hiring range for this position in Los Angeles, California and Seattle, Washington is $149,300 - $200,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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