Director, Quality Engineering & Systems Reliability Engineering

Job ID 10103960 Location Orlando, Florida, United States / Washington, DC, United States / New York, New York, United States Business The Walt Disney Company (Corporate) Date posted Oct. 18, 2024

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. We are a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a dedication to creating and delivering unforgettable experiences — and we’re constantly looking for ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

As the Director of Quality Engineering (QE) and Systems Reliability Engineering (SRE) you are responsible for building and managing a team of high performing Managers, QEs, and SREs, supporting multiple sophisticated systems, underlying infrastructure, and applications for Disney. Your team uses a software engineering approach to architect, design, build, test, automate, monitor, and operate applications at scale. This includes building and operating processes, hardware, and software solutions that are efficient, effective, and resilient –helping Disney businesses and supporting teams, create, deliver and power our content, experiences and products, better, faster, safer and happier.

What You Will Do:

Clearly communicate a vision to the team that defines the team’s purpose, ownership, contribution, and commitment to Disney quality, excellence, and a business enabling agile DevOps culture – promoting and driving technical innovation
Oversee financial planning, test and production environments, architectural fit, compliance, resource scheduling, delivery milestones, collaboration, and service level objectives
Oversee, mentor, and develop managers and their teams of engineers who are proficient in software, quality, systems reliability, and security engineering. With that, you will also oversee career management and set operational direction for your areas of ownership
Act as a highly technical leader (hands on if the need arises), comfortable providing senior level technical direction on enterprise level projects while being a champion of change and proactive business development
Hold high standards, practice continual improvement, and have a focus on the details – all while solving multiple issues simultaneously
Driven on delivering stellar customer service experiences to our internal business partners, always looking for opportunities to improve that experience
Regularly meet with key partners and collaborators to gain feedback, align with need, and grow overall team impact
Hold exemplary leadership and communication abilities (both verbal and written), partnering closely with business, creative, and technology leaders to pitch new ideas, and deliver public presentations
Own outcomes and resolve project or program delays, conflicts, and performance issues
Influence others through data-based persuasion and facts based arguments
Lead others through inspiration, so they follow your example, bring a can-do attitude, and deliver magic to your team and business partners

Required Qualifications & Skills:

12+ years of experience leading engineering teams responsible for quality, supporting and deploying products or services
5+ years of previous hands-on experience as an engineer
Detailed knowledge of core internet protocols (TCP/IP, DNS, HTTP, etc.), programming languages (Python, Go, C++, Ruby, Java, etc.), application development platforms, and scripting within tools like Terraform or CloudFormation
Understanding of configuration management frameworks (Chef, Puppet, Ansible, Salt, etc.),
Deep understanding of performance testing and load testing tools (Blazemeter, etc.)
Deep understanding of test automation frameworks/tools (Selenium, Appium, etc.) and standards (QTest, UAT testing, etc.)
Experience managing multiple hosting environments including public and private cloud solutions, including cloud-based testing and API virtualization
Experience with data visualization, metrics & data analysis
Adept at requirements traceability and mapping, defect tracking, and bug reporting
Familiarity with test case design, test case management, and accessibility/usability testing
Experience with vulnerability management, security testing and penetration testing
Experience with risk management/risk assessment, quality assurance/control processes, and continuous integration/continuous delivery
Holds compliance and regulatory knowledge (SOX, HIPAA, GDPR, confidential data management, etc.)
Adept at overall software development life cycle and agile methodologies
Excellent written and verbal communications, proven ability to develop and deliver presentations geared for Senior and Executive Management
Validated ability to manage budgets, contract language, and vendor management relationships
Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Preferred Qualifications:

Related certification/s (CSTE, CTM, CSM, CSPO, AWS-CDE, AZ-400, CKA, CKAD, CISSP, CEH, CDMP, CGEIT, CRISC, ISTQB, Google Cloud Professional Cloud DevOps Engineer, etc.)
Masters Degree in a related field

The hiring range for this position in Washington D.C. is $223,700 to $300,000 per year and in New York City is $234,400 to $314,300 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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