Sr. Network Voice Engineer – Shipboard Systems
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- HEALTH INSURANCE & WELLBEING
- CHILDCARE OPTIONS
- PAID TIME OFF
- RETIREMENT PROGRAMS
- TUITION ASSISTANCE
- WEEKLY PAY
"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."
Diana, Principal Counsel
Job Summary:
Sr. Network Voice Engineer – Shipboard Systems
The Sr. Network Voice Engineer – Shipboard Systems will focus on providing technical support for Disney Cruise Line’s telecommunications systems aboard its fleet of ships, islands, and world-wide ports. The role requires knowledge of both TDM and IP telecommunication configurations and related components within a hospitality environment.
ROLE RESPONSIBILITIES
- Provide technical support, administration, configuration, and optimization of telecommunications systems and services for Disney Cruise Line fleet of ships, islands, and world-wide ports
- Provide tier 1, 2 and 3 support for telecommunications systems consisting of Cisco PBXs, HMS, wireless DECT systems, wiring, and legacy adjunct systems
- Analyze, diagnose and resolve issues related to telecommunications systems’ software and hardware; effectively partner with shipboard engineers, vendors and internal partners as needed
- Perform tier 1, 2 and 3 troubleshooting and provide support for satellite, tie line and onboard communication services; effectively partner with service providers for problem resolution
- Maintain communication with management and shipboard engineers on all issues, including critical and widespread outages
- Responsible for medium to large projects, as assigned; ensure success of projects by effectively partnering with telecommunications vendors and internal stakeholders, coordinating and directing activities related to project goals and completion, providing project reports, and documenting project status and related information
- Ensure all maritime safety and security protocols related to telecommunications systems and services are consistently maintained
- Partner with shipboard teams to develop, design and implement complex programming and routing within ACD and non-ACD environments
- Conduct health checks and annual audits of shipboard telecommunications systems; review and analyze results
- Provide shipboard teams with technical training relative to telecommunications systems, equipment, features, and functionality
- Foster and maintain effectual relationships with telecommunications vendors and internal partners relative to the procurement of telephony products and services
- Develop SOGs and other documentation relative to telecommunications procedures, processes and troubleshooting as needed
- Maintain a current and thorough knowledge of supported hardware, software and solutions, wireless and satellite technologies, wiring, and diverse telecommunications services, as well as, business and application functionality to effectively service and support shipboard teams’ needs
- Learn and master configurations, programming, administration, call routing, and end user interfaces of new hardware, software, applications, and services
- Open, manage and close service request tickets for support activities; provide monthly service activity report for all tickets
- Provide 24x7 technical support as needed for shipboard operations
BASIC QUALIFICATIONS
- Minimum 5 years’ experience configuring, implementing, and supporting VOIP platforms or systems of related Telecommunications administration and programming experience or equivalent
- Minimum 5 years’ experience supporting Cisco Unified Communications Manager/Contact Center Express and related adjunct systems in a multi-site environment
- Demonstrated strong analytical, organizational, and decision-making skills
- Demonstrated troubleshooting and problem resolution skills
- Proven ability to develop and analyze complex telephony programming
- Desire to learn new telecommunications platforms and systems for support purposes
- Demonstrated exceptional interpersonal skills with the ability to foster and maintain effectual relationships with stakeholders and users
- Proven technical support provider with a strong passion for delivering service excellence
- Demonstrated technical knowledge of telecommunications and call center systems, services, applications, and operations
- Proven ability to read and interpret technical documents such as installation manuals, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to conduct one-on-one and small technical training classes for Shipboard Officers and Engineers
- Demonstrated proficiency in Microsoft Office including Word, Excel, Power Point, and Visio
- Excellent oral and written communications skills
- Proven ability to be a self-starter with minimal supervision and follow-up
- Proven ability to effectively prioritize assignments while working in a fast-paced environment with tight deadlines
- Proven strong sense of urgency and attention to detail
- Proven team player with the ability to work effectively with all levels of Cast and Crew Members
PREFERRED QUALIFICATIONS
- Proven knowledge of Disney Cruise Line's shipboard telecommunications operations and organization
- Proven knowledge of Hotel Management Systems (HMS) and integration with a PBX system
- Proven knowledge of carrier or satellite telecommunications systems
REQUIRED EDUCATION
- Bachelor’s degree in Telecommunications, Computer Science, Engineering or related technology field
PREFERRED EDUCATION
- Current Specialist or Professional Cisco Collaboration certification
ADDITIONAL INFORMATION
- Able and willing to work flexible hours, including weekends, nights and holidays
- Domestic and international travel will be required
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Hiring Process
-
Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
-
Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
-
The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Explore this Location Celebration, FL
The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.
Related Jobs
OUR CULTURE
Related Content
-
-
-
-
Benefits Our Benefits
-
-
-
Career Development Candidate Resources
-
-
Employee Stories Life at Disney Blog
-
-
-
-
-
-
-
-
-
-
-
-
-
Students & Recent Graduates Disney Internships United States
-
Students & Recent Graduates Disney Internships International
-
-
-
Career Development Candidate Resources
-
-
-
-
-
Employee Stories Behind the Magic with Jenn, Disney Vacation Club Project Manager
-
Career Development Diversity, Equity, and Inclusion Employee Stories Bringing Passion Through Storytelling: Meet Staff Writer, Zaire!
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: How Their Stories Inspire Others to Dream
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: Why the Work We Do Matters
-
Employee Stories Creating a Culture of Safety: Meet Krista
-
Career Development Employee Stories Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort
-
Employee Stories Work & Innovation Creating Wonders & Ensuring Safety: Meet Jana, Structural Engineer, Disneyland Resort
-
Career Development Employee Stories Disney Chefs Share Their Advice for Aspiring Culinary Talent
-
Career Opportunities Disney Cruise Line manager of HR shares new opportunities in The Bahamas
-
Career Opportunities Career Development Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic
-
Benefits Culture & Values Disney named Top Adoption-Friendly Workplace
-
Career Opportunities Students & Recent Graduates Dreams Take Flight with UK Early Careers
-
Career Development Diversity, Equity, and Inclusion Four Women in Leadership Growing Their Careers in Japan
-
Career Development Employee Stories Work & Innovation From Concept to Console: Meet Winslow, Producer III, Disney Games
-
Employee Stories Students & Recent Graduates Ireland Intern Spotlight: Meet Ellen and Karla!
-
Employee Stories Students & Recent Graduates Meet 3 Japanese Trainees Starting Their Career With Disney
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Meet Artemis: EMEA Talent Acquisition Intern
-
Career Opportunities Diversity, Equity, and Inclusion National Geographic Announces Third Year of Field Ready Program
-
Career Opportunities Employee Stories Nontraditional Career Paths Lead to Technology & Digital Opportunities at Disney Parks
-
Career Development Diversity, Equity, and Inclusion Employee Stories Q&A with Domi Flores-Wong: A Nontraditional Career Path into Technology at Disney
-
Work & Innovation Securing the Magic at Disney
-
Career Opportunities Employee Stories Taking a Chance and Finding a Dream Job: Meet Kati, Ride & Show Technician
-
Diversity, Equity, and Inclusion To Be Young, Gifted, and Black: Wisdom and Stories from Emerging Black Leaders at Disney
-
Hiring Process Employee Stories Unlock the Magic: Your Guide to Disney College Program Character Performer Auditions
-
Employee Stories Will, Disney Cruise Line HR manager and Navy veteran, supports crew and discovers his own Disney magic
-
-
Culture & Values Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Women + Tech BERG Spotlight: Meet Four Female Technologists
-
Career Development Employee Stories A Day in the Life of Anthony, a Disney Recreation Coordinator
-
Students & Recent Graduates Disney Hospitality Leadership Program
-
-
-
-
Students & Recent Graduates Disney Internships United Kingdom Programme
-
Students & Recent Graduates Japan Trainee Program
-
-
-
-
Students & Recent Graduates Disney Signature Experiences Rotation Program
-
-
-
Executive Leadership
Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.
Learn more -
Social Responsibility
Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.
Learn more -
Diversity, Equity, and Inclusion
At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.
Learn more -
Heroes Work Here
Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.
Learn more
Sign Up for Job Alerts
Get the latest job opportunities as they become available.
SHARE
Links open in new tabs.