Florida Port Operations Manager
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- HEALTH INSURANCE & WELLBEING
- CHILDCARE OPTIONS
- PAID TIME OFF
- RETIREMENT PROGRAMS
- TUITION ASSISTANCE
- WEEKLY PAY
"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."
Diana, Principal Counsel
Job Summary:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
Are you someone who thrives in a fast-paced environment all while creating magic for others? Then this role may be for you! This role is fast paced, Guest logistics and serviced focused.
As the South Florida Port Operations Manager, you will be responsible for the delivery of a smooth and seamless Guest experience at Port Miami/Port Everglades; in partnership with different service providers including terminal operations, resort operations, airport operations, transportation and onboard airline check-in. The Guest experience includes the following: Guest transfers to and from the airport, hotels and port; cruise port terminal operations; and luggage transfers to and from airport, hotels and port.
You will be based in Miami/Ft. Lauderdale. The position may also require some domestic and international travel.
What You Will Do
Develop and maintain an operation that continually exceeds all Guest expectations.
Support a vendor who oversees the daily embarkation process for Disney Cruise Line. Will also support the onsite terminal security, stevedore, and Port Authority teams.
Manage and maintain a positive relationship with vendors who oversee embarkation and debarkation procedures including: check-in, coordinating luggage arrival at pier, coordinating Guest arrival at the pier, overseeing the flow of Guests at time of embarkation. Debarkation procedures include: flow of Guests through customs area, Onboard Airline Check-in and the transfer of Guests from the terminal to the airport.
Partner with all other departments within Disney Cruise Line to provide a seamless guest experience. Act as a liaison between Disney Cruise Line and all third party vendor operations. Maintain a positive working relationship with third party vendors that participate in the day to day port operation. Vendors include but not limited to: Ground Services Providers, Transportation Companies, Immigration Officials, Port Authority, stevedores/porters, Security, K9, Disney Cruise Line Logistics & Purchasing and shipboard teams.
Responsible for continuous improvement activities to improve Disney Cruise Line services.
Help facilitate civil ceremonies and coordinate terminal tours.
Help implement quality improvements that may include technology and or health and safety protocols.
Be the liaison and content matter expert with the Training and Communications Department to ensure that all orientation and operating guidelines (internal and third-party vendor) are developed and maintained. Training may include but not be limited to: cruise check-in, luggage service, airport and hotel meet and greet, bus transportation and truck company staff, so they provide service at Disney standards. Partner with Disney Cruise Line Training and Communications to ensure that DCL Reservations Sales, DCL websites, GTB, DCL Intranet and all communications are accurate and maintained.
Compile, document, and share third party vendor performance data.
Identify, document, and share both internal and external improvement initiatives to improve DCL services.
Required Qualifications & Skills
Demonstrated partnering/work relationship skills
Demonstrated problem solving and conflict resolution skills
Demonstrated knowledge and implementation of measurement tools to improve processes
Demonstrated verbal and written communication skills
Proven ability to be a self-starter with minimal supervision and follow-up
Implement initiatives that aim to improve Cast and Guest experiences
Minimum two-year cruise operations experience
Demonstrated knowledge of Microsoft Word, Excel, Access and PowerPoint applications
Work flexible hours, including nights, weekends and holidays
Must have extensive knowledge of one or more of the following operations:
Airport Operation- meet & greet, Guest and baggage transfers
Resort Operations – check-in/check-out procedures, baggage process, Guest transfers
Cruise Terminal Operations – embarkation and debarkation operations, travel documentation, and customs and immigration processes
You may be required to do some traveling to support out port operations
Preferred Qualifications
Cruise line operations or equivalent managerial experience.
Disney Cruise line product knowledge
Proficient in multiple languages
Other cruise or Travel industry experience
Education
Bachelors Degree or equivalent in work experience
#DCLPJ
About Disney Cruise Line:
A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.
Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Hiring Process
-
Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
-
Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
-
The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Explore this Location Cape Canaveral, FL
The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.
Related Jobs
No jobs were found.
View All of Our Available OpportunitiesOUR CULTURE
Related Content
-
-
-
-
Benefits Our Benefits
-
-
-
Career Development Candidate Resources
-
-
Employee Stories Life at Disney Blog
-
-
-
-
-
-
-
-
-
-
-
-
-
Students & Recent Graduates Disney Internships United States
-
Students & Recent Graduates Disney Internships International
-
-
-
Career Development Candidate Resources
-
-
-
-
-
Employee Stories Behind the Magic with Jenn, Disney Vacation Club Project Manager
-
Career Development Diversity, Equity, and Inclusion Employee Stories Bringing Passion Through Storytelling: Meet Staff Writer, Zaire!
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: How Their Stories Inspire Others to Dream
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: Why the Work We Do Matters
-
Employee Stories Creating a Culture of Safety: Meet Krista
-
Career Development Employee Stories Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort
-
Employee Stories Work & Innovation Creating Wonders & Ensuring Safety: Meet Jana, Structural Engineer, Disneyland Resort
-
Career Development Employee Stories Disney Chefs Share Their Advice for Aspiring Culinary Talent
-
Career Opportunities Disney Cruise Line manager of HR shares new opportunities in The Bahamas
-
Career Opportunities Career Development Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic
-
Benefits Culture & Values Disney named Top Adoption-Friendly Workplace
-
Career Opportunities Students & Recent Graduates Dreams Take Flight with UK Early Careers
-
Career Development Diversity, Equity, and Inclusion Four Women in Leadership Growing Their Careers in Japan
-
Career Development Employee Stories Work & Innovation From Concept to Console: Meet Winslow, Producer III, Disney Games
-
Employee Stories Students & Recent Graduates Ireland Intern Spotlight: Meet Ellen and Karla!
-
Employee Stories Students & Recent Graduates Meet 3 Japanese Trainees Starting Their Career With Disney
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Meet Artemis: EMEA Talent Acquisition Intern
-
Career Opportunities Diversity, Equity, and Inclusion National Geographic Announces Third Year of Field Ready Program
-
Career Opportunities Employee Stories Nontraditional Career Paths Lead to Technology & Digital Opportunities at Disney Parks
-
Career Development Diversity, Equity, and Inclusion Employee Stories Q&A with Domi Flores-Wong: A Nontraditional Career Path into Technology at Disney
-
Work & Innovation Securing the Magic at Disney
-
Career Opportunities Employee Stories Taking a Chance and Finding a Dream Job: Meet Kati, Ride & Show Technician
-
Diversity, Equity, and Inclusion To Be Young, Gifted, and Black: Wisdom and Stories from Emerging Black Leaders at Disney
-
Hiring Process Employee Stories Unlock the Magic: Your Guide to Disney College Program Character Performer Auditions
-
Employee Stories Will, Disney Cruise Line HR manager and Navy veteran, supports crew and discovers his own Disney magic
-
-
Culture & Values Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Women + Tech BERG Spotlight: Meet Four Female Technologists
-
Career Development Employee Stories A Day in the Life of Anthony, a Disney Recreation Coordinator
-
Students & Recent Graduates Disney Hospitality Leadership Program
-
-
-
-
Students & Recent Graduates Disney Internships United Kingdom Programme
-
Students & Recent Graduates Japan Trainee Program
-
-
-
-
Students & Recent Graduates Disney Signature Experiences Rotation Program
-
-
-
Executive Leadership
Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.
Learn more -
Social Responsibility
Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.
Learn more -
Diversity, Equity, and Inclusion
At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.
Learn more -
Heroes Work Here
Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.
Learn more
Sign Up for Job Alerts
Get the latest job opportunities as they become available.
SHARE
Links open in new tabs.