Executive Client Service Associate

Job ID 10104656 Location Burbank, California, United States Business Partners Federal Credit Union Date posted Oct. 25, 2024

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*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

This position provides dedicated, exclusive, and comprehensive office, operational, sales, and service support to Executive Wealth Advisors and/or supports multiple Wealth Advisors with accumulated AUM totaling $100 million or more. The Executive Client Services Associate is responsible for performing in this role effectively and efficiently in order to maximize Executive Wealth Advisor performance, address any and all members and member clients’ needs (inbound and outbound), achieve Asset Under Management (AUM) and production (GDC) goals, and support the achievement of corporate financial and sales goals. This role also involves identifying and servicing client/member financial needs by means of cross-selling multiple financial products/services in order to meet those needs.

Primary Responsibilities

Assist Executive Wealth Advisors through the entire sales cycle
Address all member and member clients’ servicing needs
Paperwork and processing
Assist with all elements related to new account processing including data entry into contact management system and LPL and/or outside investment paperwork.
Perform financial transactions on behalf of Executive Wealth Advisors and clients through LPL and/or other direct business vendors.
Exercise sound judgments during contact with current and/or prospective clients to determine needs direct opportunities to Executive Wealth Advisors and/or to Partners FCU.
Maintain and update contact management system (CRM) and ensure distribution of routine client letters.
Assist with sales tracking, including data compilation and entry into Synapsys (referral) system.
Assist with all marketing efforts including seminars, special client events, referral contests and other cross-departmental promotions.
Initiate outbound phone calls/emails proactively to set up client appointments; receive and route incoming phone calls, and set up appointments as necessary.
Perform a wide range of duties that require exercising judgment, analysis and problem solving to determine appropriate courses of actions.
Interact with various departments of LPL Financial (B/D) to facilitate daily business operations and resolve servicing issues – account specific, compliance and operational procedures, client requests, etc.
Interact with Credit Union and Wealth Management departmental Staff, Members and Clients to ensure business/servicing needs are met and communications clear and understood.
Support Partners Retirement and Wealth Management’s business plan, budget and marketing functions.
Develop and apply sufficient knowledge of the securities and insurance industries to better serve current and prospective clients.
Provide assistance for meeting and event coordination and planning, including but not limited to reservations, materials, agenda, confirmation and follow-up.
Act as primary contact for the PRWM management and Executive Wealth Advisors – carrying out business objectives and strategy via effective executions.
Develop and maintain relationships through telemarketing with existing and prospective clients, The Walt Disney Company, operating participants and other entities to support Partners Retirement and Wealth Management’s overall goals and objectives.
Keep current with LPL and industry regulations to ensure all compliance needs/requirements are met/satisfied.
Analyze information; prepare reports, manuals, correspondence and memoranda.
Send/receive faxes, make copies, create client files, and scan paperwork for electronic filing/recording.
Maintain and update all compliance-related files and records; assist with LPL and other regulatory audits.
Maintain and update client files, information, documents and records for PRWM management and Executive Wealth Advisors.
Effectively handle various communications from, and to, clients via mail, telephone and e-mail, and determine the appropriate action that needs to be taken.
Follow up with other departments, employees and vendors to ensure business objectives and needs are properly met.

Required Qualifications

Bachelor's Degree
Minimum 3 years relevant Financial Services experience
FINRA Series 7
FINRA Series 63 (N/A if FINRA 65 is met)
FINRA Series 65 or 66
State Insurance License
Microsoft Office Suite
Adobe Software
Professionalism
Professional Demeanor
Professional, business and personal ethics
Solution-oriented
Flexibility
Independence
Proactive
Initiative
Organizational skills / Time-management
Responsibility
Technical Leadership
Ability to work on multiple projects at one time
Detail-oriented
Goal-oriented
Deadline-driven
Passion for learning
Teamwork
Skills in: Sales, Services, Operations & Administrative areas
Office management
Critical thinking
Emotional intelligence
Multi-tasking
Ability to handle projects of varying scope
Advanced math
Analytical
Conflict resolution
Customer service
Decision making
Influence and negotiation
Interpersonal
Leadership
Mathematical reasoning
Phone etiquette
Problem-solving
Reading
Verbal communication etiquette
Written communication etiquette

Preferred Qualifications

LPL Branch Net
CRM (e.g., GoldMine, SalesForce, Redtail)
Symitar (Credit Union specific; a strong plus)
Synapsys (Credit Union Specific; a strong plus)

The hiring range for this position in California is $66,560 to $88,200 per year. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Partners Federal Credit Union:

For more than 50 years, Partners Federal Credit Union has delivered The Partners Difference to our more than 175,000 members, with the highest levels of service, value, access and convenience. Plus, a full array of financial products you’ll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking. Named one of the 2019 “Best Credit Unions to Work For” by Credit Union Journal, Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life — because members can confidently rely on us at every stage of it. And because of our connection to The Walt Disney Company, every person who works for Partners is also a Disney Cast Member/employee.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Enterprises, Inc., which is part of a business we call Partners Federal Credit Union.

Disney Enterprises, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Burbank, CA

Billed as the "Media Capital of the World," Burbank boasts more than 1,000 media and entertainment companies, including the main headquarters for The Walt Disney Company.