Sr Guest Experience Manager-Banquets

Job ID 10099078 Location Anaheim, California, United States Business Disneyland Resort Date posted Oct. 25, 2024

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

About the Role & Team

The Sr. Guest Experience Manager, Banquets is responsible for delivering a premium banquet dining experience by leading a dedicated employee through active stage management during the operating day ensuring efficient and safe operations, driving the Guest experience, increasing employee engagement, and safeguarding our brand. In this role, you will ensure a high level of Food and Beverage product, service, safety, and sanitation. Improve Guest service standards; Recognize/coach employee behaviors; Manage the business and financials.

This position reports to the Mgr-Banquets.

This is a Full-Time role.

What You Will Do

Responsible for leading and managing cast in the Banquet/Catering department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
Demonstrate commitment to excellence and working in the operation daily, which includes interacting with Guests and Employees and resolving any issues
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving client/guest satisfaction.
Maintain a positive demeanor and strong employee focus to inspire, engage, mentor and develop a diverse and hard-working team
Influence and Empower peers to deliver a world-class experience to guests and clients
Recognize employees and hold them accountable for delivering excellence with the Five Keys: safety, courtesy, inclusion, show, and efficiency. Be a teacher and developer, take a sincere interest in the Cast, and be vested in their success
A strong advocate for change, inclusion, innovation and continuous improvement
Exceed Guest/Client expectations that yield results and positive Guest feedback
Partner closely and collaborate with other leadership teams due to shared Cast base.
Serve as a functional/subject matter expert of the operation.
Partner with clients to complete Banquet Event Orders to the highest standards
Participate in departmental meetings and communicate relevant information to employees
Participate and provide operational perspective in project planning and LOB departmental meetings.
Make balanced day-to-day operational decisions that benefit Guests, employees, and the demands of the business
Serve as a change agent, taking calculated risks to integrate processes, removing barriers, and aligning performance goals. Influence key partners and employees to ensure the execution of strategic plans.
Lead daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
Support local projects and monitor any potential impacts on the Guest and employee experience
Ensures all dining facilities and employees align with food handling and safety guidelines
Supports the execution of event logistics for all events
Competency and understanding of California Alcoholic Beverage Laws and regulations
Strong understanding of union environment, union rules, and compliance
Leverage Technology to enhance the banquet experience for guests/clients and employees
Translate and integrate the vision and strategies into tactical operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, employee, and financial results across all lines of business, taking into account the current competitive environment and growing expectations of our Guests and employees.
Ensure accuracy payment of gratuity to employee
Maintains a strong working relationship with guests/clients, hotel partners, and vendors

Required Qualifications & Skills

Minimum 2 years of leadership/managerial experience, demonstrating professionalism and maturity
Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict
Strong analytical skills, experienced with POS systems.
Ability to effectively work independently as well as with teams
Demonstrated operational guest service experience and guest service skills
Demonstrated ability to handle confidential information
Demonstrated strong organization, multi-tasking, prioritization, and time management skills with attention to detail
Must have a strong working knowledge of Banquet, Food, and Beverage preparation and presentation
Proficient in Microsoft Office products and adaptable to new technology
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to actively coach Cast Members to correct behavior across lines of business.
Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays

Preferred Qualifications

Two years in Table service/Fine dining/Banquet/Catering
Advanced Bar Knowledge

Preferred Education

Bachelor's degree in a related field or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DXMedia

The hiring range for this position in California is $77,000-$93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.