Promotional and Partner Operations Associate Manager

Job ID 10101682 Location Glendale, California, United States Business Disney Direct to Consumer Date posted Oct. 15, 2024

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming
businesses within the Disney Entertainment segment, helping to bring The Walt
Disney Company’s (TWDC) best-in-class storytelling to fans and families
everywhere.
The Business Operations function is tasked with critical areas of operating the
growing Disney Direct-to-Consumer organization, including strategic solution
design, planning/ program management and execution of major business initiatives,
effective communication and reporting across the organization, business
intelligence and decision support, and implementing procedures and processes to
help Disney grow, operate and run the company’s streaming services efficiently and
at scale.

What You Will Do
The Partner Operations team executes global direct-to-consumer promotional offers
through external partnerships, synergy efforts, and internal campaigns that support
the growth and profitability of TWDC's DTC streaming services (Disney+, Hulu,
ESPN+, and the Disney Bundle). They oversee the end-to-end process of launching
partnerships and synergy offers, ensuring all intake and operational requirements
for launch readiness are met.
Reporting to the Manager of Partner Operations, the Promotional and Partner
Operations Associate Manager will collaborate on end-to-end management of
promotions and promotional partnerships by assuming key operational tasks,
including but not limited to copy and creative assets management, ticketing
engineering requirements, legal approval requests and supporting the maintenance
of source-of-truth briefs for internal and external campaigns and tracker for all
campaign in execution.

Responsibilities

Independently manage partnership campaign projects, leading operational
meetings and executing tasks to ensure launch readiness while mitigating
risks.
Act as a strategic business partner to key internal stakeholders, including
Marketing, Marketing Operations, Commerce Operations, Product, Customer
Service, and Legal, to advance key initiatives.
Develop runbooks and process documents for Partner Operations to offer
guidance to internal and external partners on redemption-based
partnerships.

Serve as a subject matter expert on new promotional offer types and
capabilities, including promotions on Hulu, Disney+, bundled services, and
various retail and in-app purchase promotions.
Plan and project manage promotional initiatives, including resource planning,
project planning, progress tracking, and milestone documentation.
Implement and document business processes focused on operational
efficiency and global scalability.
Ensure compliance with team standard operating procedures, maintain
accurate documentation to minimize operational risks, and implement
additional launch readiness measures for partnerships and key offers
initiatives.
Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to
support local launches of partnerships and promotional initiatives.
Work across international teams to support the global partnership pipeline and establish global prioritization.

Required Qualifications & Skills

3+ years of experience in business operations, account management, project
management, or a similar field.
Strong project management, organizational, and communication skills.
Proficient in Google Suite, especially Google Slides.
Skilled in creating professional visualizations of data and processes.
Capable of working across time zones with a focus on global scalability.
Excellent oral and written communication and problem-solving abilities.
Exceptional interpersonal skills for fostering strong relationships.
Adept at navigating matrixed organizations and global partner networks.
Comfortable in fast-paced environments supporting new products and
businesses.

Preferred Qualifications

Experience in the digital subscription or entertainment industries is a plus.
Experience working with project management tools such as Atlassian JIRA,
Smartsheet, and Asana is a plus.

Required Education

Bachelor’s degree in a business-related field.

The hiring range for this position in Glendale, CA is $78,200 to $104,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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