Merchandise Coordinator

Job ID 10103307 Location New York, New York, United States Business Disney Theatrical Group Date posted Oct. 14, 2024

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Job Summary:

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire but also to champion the spectrum of voices in our world. If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.

The Merchandise Coordinator is the key support role for the Merchandise Corporate Team and the retail teams in the U.S. and the U.K. as well as for the head of the department, VP of Merchandise, for Disney Theatrical Group. This role will wear multiple hats in supporting key stakeholders in the daily operations of the success of this team. Their primary function is being the strategic communication hub so that the team is connected, collaborative, and supported in their roles & office routines; including but not limited to scheduling of team meetings and the VP’s calendar; customer service support to external parties; data input & reporting; invoicing & reconciliation; shipping and travel and expense management. This role will have an impact on the team’s culture by working closely with the VP to engage the team in group events, milestones, and trainings.

This role must be a team player with superior skills in project management, communication, and prioritization. Bringing their flexibility and results-orientated approach to the work will lead to great success in the position and the team culture. They need to be able to anticipate the needs of the Vice President and the organization and be proactive in providing solutions.

Responsibilities:

Shipping
- Assist the corporate and retail teams in all shipping requests.
- Code UPS invoices then update freight tracker; accordingly, pass to A/P for payment.
- GXO freight invoicing: ensure all monthly invoices for freight and warehousing are correct and escalate to GXO and DSV if there are any questions or corrections.
Zen desk: Oversee the inbox of all guest service inquiries. Ensure timely replies for all and see to any replacement merchandise for damaged goods is executed. Escalate to management as needed.
Documentation Preparation & Reporting:
- Upload all retail sales for self-produced and licensed weekly data into the Department Recap Model on a weekly basis. Partner with the Finance Manager for tool accuracy and management.
- Upload all DTG licensees’ international sales files into ERPLY on a weekly basis.
- ERPLY Report Generation: creating, generating, edit and export basic reports within ERPLY and Excel for the analysis and decision-making of key stakeholders in the department.
- Surefront: product reporting and assortment data for self-produced and licensed products.
- Presentations: Creation and execution of team presentations and data sharing. Partner with stakeholders to gather assets needed and put together documents for internal and external sharing.
Asana: Department lead on all merchandise-related tasks within the marketing project management tool, Asana. Partner with Marketing contact to ensure that we are meeting timelines, projects are making proper progress, and we are escalating to take holders as needed
ILS Compliance and Product Integrity: Assist with the submissions of our product testing system and ILS Compliance tools.
- Request PRR testing in PIMS systems
- Logging of PRR/Test reports in Surefront and Teams logs
- Submit FAMA forms for DTG internal department orders
Product Samples: assist in TOP tracking and storage for all self-produced and licensed products.
Strategic Support/Meetings:
- Schedule all larger team meetings both on Zoom and in person.
- Escalation for the Vice President’s calendar to ensure priority meetings are booked. Organize and reschedule meetings that overlap.
- For in-person meetings, ensure that the room is set up, IT needs are met, and guests are greeted at reception. If additional products or presentations are needed, they are set up and broken down.
Travel and Expense for Vice President: Book all travel for the Vice President and reconcile and submit T&E and Procurement card reconciliation.
Invoicing: Process all invoicing for the corporate team including partnering with finance for proper coding.
Event Coordination: Assist Vice President in organizing and scheduling team building activities, trainings, and innovation/industry outings for both the corporate and retail teams and engaging other departments as needed.

Basic Qualification:

2+ years’ experience in an administrative support role of multiple management-level stakeholders in an office environment
Experience in Office Suite with above-average skills in Excel and Power Point
Calendar, Travel, and Expense experience for senior-level staff
Proven ability to prioritize and escalate to stakeholders
Proven project management in a fast-paced environment
Experience with data entry and reporting tools. Exposure to invoice processing and reconciliation.
This is an onsite role from NYC offices; however, we do work with global partners so flexibility with time zones is appreciated.

Preferred Qualifications:

Experience in a retail or merchandising environment is a plus

The hiring range for this position in New York, NY is $52,300.00 to $67,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Theatrical Group:

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Buena Vista Theatrical Group Ltd., which is part of a business we call Disney Theatrical Group.

Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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