Senior Master Control Operator (Sr Network Origination Oper)-Bristol, CT

Job ID 10112890 Location Bristol, Connecticut, United States Business Disney Entertainment & ESPN Technology Date posted Feb. 19, 2025

Apply Now

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

The Senior Network Origination Operator will make use of exceptional skills to operate broadcast equipment and technology within assigned operating areas to execute live and pre-recorded programming and commercials as scheduled. The Senior Network Origination Operator will understand & execute these items and more, including but not limited to: protocols for live programs, commercial and program log documentation, regional feeds and market protection procedures, intercom communication procedures, media transfers for specific operating conditions, and any required documentation. The Senior network Origination Operator will hold a leadership role in the group, helping to define training, procedures and best practices.

Our ideal candidate must be flexible with their schedule as this is a 24/7 operation and should expect to work nights, holidays and weekends. The ability to perform the job at hand under a tight deadline while demonstrating superior interpersonal communication skills is a must. Other skills must include: organization and planning, being able to adapt to a constantly changing environment, strong communication and a strong computer background with programs such as Outlook and Excel.

Responsibilities and Duties of the Role:

Advanced network operation for individual recorded and/or live shows and events, content and commercial segments, in response to the changing creative and Network Origination operational requirements of Disney network(s)
Exceptional knowledge and application of network control standards & information along with operating systems. Will conduct superior level of quality control measuring and take corrective action steps to enhance audio/video in support of applicable DMED standard operating procedures
Exceptional understanding of workflows of other Disney business units and stakeholders, including their impact and/or specific integration with Network and Production Operations.
- Exceptional problem solving and troubleshooting techniques and effective communication with those business units to best convey the information necessary for the distribution of our content
Apply exceptional skill level when interpreting and understanding complex information and demonstrate the ability to communicate it to others in an understandable manner
Train others in operational areas, generate training documentation and participate in the development of training programs
Provide support for Disney domestic linear networks, International networks and digital platforms
Participate in training programs, (physical, classroom, virtual, etc.) for self/career development and/or regarding any relevant equipment and workflow changes within the operation
Champion new technology and workflows
Expected to identify problems and assist the management team with implementing solutions
Accurately document and report daily incidents as required
Comply fully with company and/or departmental standard operating procedures. May support the updating of SOPs for assigned areas
Demonstrate exceptional communication with timely follow-up analysis or problem solving with regard to operational areas or systems
Expected to share experiences and offer solutions to workflow or system problems
Expected to interact productively with counterparts in all Disney Network Origination facilities and closely related support departments
Communicate regularly with direct supervisor in compliance with departmental guidelines
Provide quality service in assigned area to all customers, as defined and assigned by management
As necessary, participate in team based projects and contribute recommendations for the departmental objectives

Required Education, Experience/Skills/Training:

Basic Qualifications

A minimum of 6 years practical Master Control, Network Origination or related experience at the large market or network level
Ability to work nights, weekends, and holidays
Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental objectives
Must demonstrate ability to perform tasks under tight deadlines, work independently and lead simultaneous projects
Ability to work as a part of a team dynamic
Exceptional interpersonal communication skills are a necessity
Exceptional organizational, efficiency and planning skills are required
Must be willing and able to adapt to a constantly changing environment
Candidates must have strong computer background (Outlook, Word, Excel, etc...) and strong communication skills

Preferred Qualifications

Advanced knowledge of all distribution equipment and technology within assigned operating areas, including but not limited to; server based recording/playback systems, master control automation and related software
Bilingual (written and spoken) – English/Spanish

Required Education

High school diploma or equivalent

Preferred Education

Bachelor’s Degree in communications, digital media, journalism or related field
Vocational School Certification
Related master control experience

Apply Now

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Bristol, CT

The Heart of Connecticut Bristol, Connecticut is just two hours from Boston and New York and just an hour from the shoreline. From the natural beauty of picturesque hills and fall foliage, to the high tech satellite dishes of ESPN, Bristol’s “City sized” with a small town vibe, offering wonderful memories no matter your pace.