HR Operations Manager, EMEA

Job ID 10110097 Location London, United Kingdom Business The Walt Disney Company (Corporate) Date posted Feb. 19, 2025

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Job Summary:

About the Role

The Walt Disney Company (TWDC) are currently looking for a Regional HR Manager to join our Group Human Resources Operations (GHRO) team on a fixed-term basis.

Your role will lead a team who are responsible for all HR operational needs of employees across multiple EMEA markets. You’ll be focusing on ongoing client needs and will interface with them for assessment of new work, services, processes and escalated issues. In addition to this you’ll closely interact with peer Regional Managers and be a thought leader, developing operational strategies that support the ongoing evolution of the GHRO organization. Another important part of your role will be to identify opportunities for continuous improvement and efficiencies for increased productivity and exceptional customer service. Utilizing a variety of sources, data and metrics identify strategies for efficiencies and increased productivity.

This role is a hybrid opportunity working 4 days in the office.

What You Will Do:

Leadership:

Lead work and daily activities for the GHRO organization to ensure Service Level Agreements (SLAs) are met, issues are resolved with regional clients
Provide onsite expertise and escalation support to team and enterprise clients on GHRO work
Directly support enterprise clients on time sensitive or highly confidential work
Direct team performance. Identify areas of opportunity such as training, scheduling, performance management, communication and recognition that will enhance the work environment and team success

Strategy Development and Execution:

Identify opportunities to drive the business forward by identifying and planning changes to the business considering client needs, customer experience, technology, and SLAs
Engage and influence regional clients and support the GHRO management team to implement operational strategies
Lead on prioritization of overall team delivery in line with GHRO and business priorities
Be proactive in identifying and understanding client, segment and market business models, priorities and cultural nuances as an input to operational strategy development and execution
Apply critical thinking and act as a thought partner with senior leadership to integrate new work, processes, businesses, markets and projects across the region and where appropriate the enterprise
Leverage technology to improve the employee experience, increase productivity and build a GHRO community
Gain an effective level of business awareness to provide a consultative approach to the delivery of HR services

Global HR Operations Community Building and team development:

Build a community among all GHRO employees
Identify and drive team training and development opportunities
Lead GHRO team members through change associated with new technology, new processes, new team members and a growing, global clientele

Required Qualifications & Skills:

Bachelor’s degree in Human Resources, Business or related field or equivalent experience
Strong, demonstrable leadership experience or HR functional expertise
Previously worked in a HR Operations or similar environment with strong understanding of HR Information Systems (ideally ServiceNow, Workday, SAP)
Experience managing teams through change
Experience in managing remote teams
Multi-lingual (English and ideally fluent in one other European language)
Demonstrated leadership skills with a focus on developing talent within the organization
Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity
Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of HR in mind
Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
Ability to develop and implement operational and organizational strategies
Ability to analyze productivity and hold employees accountable according to analytical/measurement data
Self-motivated to take initiative and ownership on issues and identify when escalation is needed
Ability to identify patterns that could indicate systemic issues
Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (Corporate).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.