Asset Protection Cast Member

Job ID 10112805 Location London, United Kingdom Business Disney Store Date posted Feb. 12, 2025

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Job Summary:

Disney Employees are known as "Cast Members"

Our Mission is to Create Magical Moments for Guest of all Ages

About the Role and the Team

Do you want to be a part of a team that brings beloved brands and franchises into the daily lives of families and fans through Retail Commercialization products and experiences world-wide? If you answered yes to this question, the Asset Protection Specialist role is a match for you. Be A Part Of The Story! Apply today!

We are seeking an Asset Protection Specialist to aid the Disney Store Cast in supporting a safe and secure environment for Cast Members and Guests! This is accomplished through proactive deterrence, identification, and resolution associated with suspicious activity and potential unsafe behaviours. This role reports in the Senior Asset Protection Specialist.

What You Will Do

Act as a visible deterrent to potential risk at store entrances/exits and throughout the store to maintain high visibility while monitoring and responding to any escalated incidents of suspicious activity, unsafe behaviours, and other potential workplace security concerns
Use niche training related to Retail Counterterrorism and Workplace Security Programs to identify, deter, and report activity related to aggressive behaviour, civil unrest protests, imminent threats, terrorism, etc.
Conduct onsite security and safety inspection and audits (in-person and via CCTV where applicable), respond to raised and identified risks to Store Leadership and Corporate Asset Protection
Support investigations as directed by Asset Protection leader
Support store emergency preparedness and crisis response programs to help mitigate potential impacts
Support Cast and Guest needs and promote a risk-adverse culture
Assist store Cast with response to Electronic Article Surveillance (EAS) activations when needed
Conduct camera and alarm monitoring, related incident notification, investigation, trend analysis, and case management documentation
Conduct Cast Member and vendor site access security screening related to bag/package/coat inspections
Act as Law Enforcement liaison and the security/safety point of contact for regional industry and partners
Demonstrate and act following Disney values, behaviours, and guidelines
Oversee third-party security teams actions to ensure seamless integration with internal security operations

Required Qualifications & Skills

Retail Asset Protection/Loss Prevention/Security/Guest experience
Attention to detail, ability to prioritize tasks
Proficient in the use of non-escalation/de-escalation techniques to mitigate both guest service and potentially life-threatening scenarios
Ability to clearly communicate with multiple business sectors as well as act as a liaison to internal and external security partners and Police
Ability to initiate, manage and bring to conclusion, Safety & Security led projects
Ability to lift boxes that weigh up to 40 pounds and climb a ladder
Availability to work a flexible schedule that meets the needs of the business including evenings, holidays, and weekends
Ability to take the lead when handling critical security/safety related incidents and make informed decisions
Comfortable presenting training & awareness collateral using 1 on 1 role plays and group settings
Detailed understanding of retail Asset Protection and Security procedures, regulations, and practices
Understands Safety practices and procedures
Experience utilizing physical security technology including retail CCTV systems, Access Control, 2-way communication devices, EAS systems
Experience analysing Exception Based Reporting and Point of Sale data
Proficient in incident management/case reporting
Experience using Microsoft office suite
First Aid/CPR/AED certified

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Where Does Your Story Begin?

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