Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT
BENEFITS AND PERKS
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
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PLANO DE SAÚDE E BEM-ESTARAffordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions.
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PAGAMENTO SEMANALEmployees are paid on a weekly basis. Direct Deposit is an available option.
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DESCANSO REMUNERADOVacation and sick leave are available for full-time positions. Vacation and personal holidays are accrued based on length of service, position and hours worked.
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PROGRAMAS DE APOSENTADORIARetirement plans may be available for full-time and part-time positions.
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EXCLUSIVE DISCOUNTSDiscounts are available at select hotels, dining, merchandise and recreation locations.
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CAREER DEVELOPMENTWe support growth and development for all our employees & cast through online learning tools and programs designed to foster inclusion.
"Working for Disney Cruise Line is a great way to gain skills and knowledge in the cruise industry and grow your career within The Walt Disney Company."
Danielle, Recruiter
Descrição do cargo:
Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.
Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!
Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.
As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.
This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.90/hour.
Responsabilidades:
- We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
- We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
- We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
- Meet required departmental metric expectations as well as maintaining efficiency goals
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including working additional hours, weekends and holidays
Qualificações básicas:
- Sales and service experience in a guest-centric environment
- Written, verbal, and interpersonal communications skills
- Operate a computer within a Microsoft Windows environment
- Navigate between multiple and concurrent computer applications
Qualificações desejadas:
- Ability to speak Portuguese and/or Spanish
- Prior Disney, travel industry, cruise industry or related field
- Sales and closing skills and the ability to overcome objections
- Previous experience within call center environment
Informações adicionais:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Sobre o Walt Disney World Resort:
Desde sua inauguração em 1971, o Walt Disney World Resort desempenha um importante papel em muitas recordações de infância e em família. Hoje, centenas de milhões de pessoas do mundo inteiro visitam esse lugar mágico para aproveitar toda a magia das férias Disney. Com uma combinação de criatividade, inovação e tecnologia, o resort faz com que seus visitantes vivam os contos clássicos da Disney e divirtam-se em novas categorias de entretenimento familiar. Aproveitando um valioso legado na arte de contar histórias, a equipe do Walt Disney World Resort dá vida à magia Disney, com atenção incomparável a cada detalhe e atendimento superior aos visitantes.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Parks and Resorts U.S., Inc., que é parte de um segmento de negócios que chamamos de Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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