Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT
BENEFITS AND PERKS
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
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SEGURO MÉDICO Y BIENESTARAffordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions.
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PAGOS SEMANALESEmployees are paid on a weekly basis. Direct Deposit is an available option.
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TIEMPO LIBRE REMUNERADOVacation and sick leave are available for full-time positions. Vacation and personal holidays are accrued based on length of service, position and hours worked.
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PROGRAMAS DE JUBILACIÓNRetirement plans may be available for full-time and part-time positions.
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EXCLUSIVE DISCOUNTSDiscounts are available at select hotels, dining, merchandise and recreation locations.
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CAREER DEVELOPMENTWe support growth and development for all our employees & cast through online learning tools and programs designed to foster inclusion.
"Working for Disney Cruise Line is a great way to gain skills and knowledge in the cruise industry and grow your career within The Walt Disney Company."
Danielle, Recruiter
Detalles del empleo:
Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.
Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!
Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.
As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.
This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.90/hour.
Responsabilidades:
- We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
- We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
- We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
- Meet required departmental metric expectations as well as maintaining efficiency goals
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including working additional hours, weekends and holidays
Experiencia laboral requerida:
- Sales and service experience in a guest-centric environment
- Written, verbal, and interpersonal communications skills
- Operate a computer within a Microsoft Windows environment
- Navigate between multiple and concurrent computer applications
Experiencia deseada:
- Ability to speak Portuguese and/or Spanish
- Prior Disney, travel industry, cruise industry or related field
- Sales and closing skills and the ability to overcome objections
- Previous experience within call center environment
Información adicional:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc., que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.
ADAPTACIÓN POR DISCAPACIDAD PARA SOLICITUDES DE EMPLEO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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