Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT
BENEFITS AND PERKS
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
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ASSURANCE MALADIE ET BIEN-ÊTREAffordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions.
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SALAIRE HEBDOMADAIREEmployees are paid on a weekly basis. Direct Deposit is an available option.
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CONGÉS PAYÉSVacation and sick leave are available for full-time positions. Vacation and personal holidays are accrued based on length of service, position and hours worked.
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PROGRAMMES DE RETRAITERetirement plans may be available for full-time and part-time positions.
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EXCLUSIVE DISCOUNTSDiscounts are available at select hotels, dining, merchandise and recreation locations.
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CAREER DEVELOPMENTWe support growth and development for all our employees & cast through online learning tools and programs designed to foster inclusion.
"Working for Disney Cruise Line is a great way to gain skills and knowledge in the cruise industry and grow your career within The Walt Disney Company."
Danielle, Recruiter
Résumé du poste:
Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.
Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!
Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.
As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.
This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.90/hour.
Responsabilités:
- We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
- We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
- We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
- Meet required departmental metric expectations as well as maintaining efficiency goals
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including working additional hours, weekends and holidays
Qualifications nécessaires:
- Sales and service experience in a guest-centric environment
- Written, verbal, and interpersonal communications skills
- Operate a computer within a Microsoft Windows environment
- Navigate between multiple and concurrent computer applications
Qualifications souhaitables:
- Ability to speak Portuguese and/or Spanish
- Prior Disney, travel industry, cruise industry or related field
- Sales and closing skills and the ability to overcome objections
- Previous experience within call center environment
Informations supplémentaires:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
À propos de Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.
AMÉNAGEMENT POUR LES PERSONNES EN SITUATION DE HANDICAP POUR LES CANDIDATURES
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Des problèmes techniques ? Consultez la FAQ pour obtenir de l’aide.
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