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The magic starts with you: Disney Cruise Line

Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT

Job ID 1270581BR Location Celebration, Florida, United States Business Walt Disney World Resort Date posted Apr. 04, 2025
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BENEFITS AND PERKS

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

  • HEALTH INSURANCE & WELLBEING

    Affordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions.

  • WEEKLY PAY

    Employees are paid on a weekly basis. Direct Deposit is an available option.

  • PAID TIME OFF

    Vacation and sick leave are available for full-time positions. Vacation and personal holidays are accrued based on length of service, position and hours worked.

  • RETIREMENT PROGRAMS

    Retirement plans may be available for full-time and part-time positions.

  • EXCLUSIVE DISCOUNTS

    Discounts are available at select hotels, dining, merchandise and recreation locations.

  • CAREER DEVELOPMENT

    We support growth and development for all our employees & cast through online learning tools and programs designed to foster inclusion.

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Danielle at the office, wearing office attire and smiling
"Working for Disney Cruise Line is a great way to gain skills and knowledge in the cruise industry and grow your career within The Walt Disney Company."

Danielle, Recruiter

Job Summary:

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!

Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.

As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $18.90/hour.

Responsibilities:

  • We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
  • We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
  • We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
  • Meet required departmental metric expectations as well as maintaining efficiency goals
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including working additional hours, weekends and holidays

Basic Qualifications:

  • Sales and service experience in a guest-centric environment
  • Written, verbal, and interpersonal communications skills
  • Operate a computer within a Microsoft Windows environment
  • Navigate between multiple and concurrent computer applications

Preferred Qualifications:

  • Ability to speak Portuguese and/or Spanish
  • Prior Disney, travel industry, cruise industry or related field
  • Sales and closing skills and the ability to overcome objections
  • Previous experience within call center environment

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

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  • Company Values

    Our values are our guiding beliefs and principles that serve as the foundation for everything we do including how we lead and care for our people across the globe. At Disney, we have integrity and do what we say. At our core, we are a creative company that is driven by our boundless imagination. We collaborate with each other because we know that together we are better and we contribute to our community because we care. And all of this is possible because we are inclusive and welcoming to everyone.

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  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

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  • Citizenship and VoluntEARS

    Through charitable grants and collaborations, we strive to increase access to the entertainment industry, including nurturing future generations of diverse storytellers and innovators.

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  • Our Benefits

    Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

    Learn more 

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