Jungle River Cruise Skipper - Full Time

Job ID 1226847BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Sep. 16, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Jungle River Cruise - an Attraction located in Adventureland.

Cast off on a thrilling expedition where elephants, gorillas, hippos and maybe even an indigenous tribe await adventures arrival.

Trek to a dusty tropical jungle outpost—laden with hanging cargo nets, wooden crates, timber canoes and rusty anchors—and board a weathered tramp steamer for an exciting adventure along a remote tropical river.

Become our trusty and friendly skipper, bring our Guests to leave civilization behind as we navigate through treacherous waters rarely seen by man.

Responsibilities:

Responsible for the daily operations of Jungle River Cruise
Presume the role of Skipper to deliver Jungle River Cruise show and operation of the Jungle River Cruise boat
Deliver an exceptional show performance on the boat trip, skillfully using humor, suspense, and engaging spiels in Cantonese, Mandarin, and English to immerse Guests in the adventure while maintaining vigilance during the boat trip, watching for any issues or unsafe Guest’s behavior. This typically involves starting, stopping, and controlling the boat speed and movement of the JRC boats to ensure safety and Guest experience excellence.
Performing pre-opening checks and inspections to verify that all the boats and ride area are working properly before allowing Guests to board
Adhering to all safety regulations, operating procedures, and Company policies. Responding to any boat/ride malfunctions or emergencies, following established protocols/Operations Guidelines to stop the boat/ride and evacuate Guests if necessary. Performing evacuation procedures and emergency handling under undesired situation, handling guest enquiry and concern.
Assisting Guests with accessibility and special needs, with boarding and disembarking the JRC boats
Monitoring ride/vehicle capacity and wait time to optimize Guest carry
Reporting any technical issues, safety concerns, or unusual incidents
Performing closing checks and inspections to verify that all the boats and locations are secured and report any concerns or discrepancies

Basic Qualifications:

Fluent in Cantonese, good in English and Putonghua. Knowledge in other language(s) would be an advantage.
Caring and outgoing with good interpersonal skills. Expressive and proactive.
Ability to create an immersive and enjoyable experience for Guests
Able to connect with Guests through conversations, body language, and personalized interactions
Able to maintain a high energy performance level throughout the boat ride even under harder working environments
Able to exhibit a strong dedication to the position and can reliably deliver consistent high-quality performance
Willing to receive feedback, implement improvements, and continuously develop skills as a skipper

Preferred Qualifications:

1 year of experience in Guest-facing roles within the entertainment, hospitality, or tourism industry

Additional Information:

Schedule Availability
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

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