Resort Call Center Representative - Part Time

Job ID 804958BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 15, 2025

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BENEFITS AND PERKS

Hong Kong Disneyland offers extensive benefits and perks to our cast members.

FRONTLINE TRANSPORTATION SUBSIDY
FRONTLINE DUTY MEAL SUBSIDY
OVERTIME & OVERNIGHT SHIFT PREMIUM
FULL-TIME YEAR-END DISCRETIONARY BONUS
CAST MEMBER DISCOUNTS (MERCHANDISE, FOOD & BEVERAGE, HOTELS)
COMPLIMENTARY PARK ADMISSION

"Working in the most magical place is so much fun!"

Timmy, Merchandise Host

Job Summary:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities:

Handle high volume of phone calls, which may be called for different purposes, from our Guest
Provide one-stop excellent Guest services promptly
Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

Ability to speak fluent Cantonese, English, and Putonghua. (Non-Chinese speaking candidates are welcome!)
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Good team player, self-initiative and strong sense of responsibility

Preferred Qualifications:

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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Keyword: hotelexp,hkdlaug,bazaarjob

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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