Executive Housekeeper

Job ID 10102108 Location Celebration, Florida, United States / Vero Beach South, Florida, United States Business Walt Disney World Resort Date posted Oct. 03, 2024

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! As the Executive Housekeeper, you will provide daily leadership to the housekeeping department. You will inspire a multicultural team including both salaried leaders and hourly direct reports. You will foster an environment focused on safety and cleanliness. You will also ensure an efficient turnover of Guest rooms with continued excellence in cleanliness and service throughout their visit. You will be an essential decision maker for the operation connecting the housekeeping function to the Guest experience. Coordination with important partners in other departments will be crucial to your success. A passion for bringing ideas to life and creative solutions. If selected, you will report to the resort GM.

What You Will Do

Lead, inspire and develop a multicultural team of salaried direct reports and hourly Cast Members to exceed Guest service expectations and achieve exceptional cleanliness standards
Set clear expectations for leaders and teams, provide the necessary tools to do the job correctly, and hold all Cast Members accountable to standards.
Ensure daily pre-shift meetings are conducted, are inspirational and communicate relevant Guest, Cast or business information
Act as a leader in the coaching and motivation of the non-salaried Cast to ensure a high level of communication and work closely with the team to establish goals and measurements to heighten guest service.
Foster an environment supporting the delivery of the Five Keys (safety, courtesy, inclusion, show efficiency) and the Five Core Service Principles
Coordinate and inspect daily housekeeping assignments to ensure “show” quality.

Required Qualifications & Skills

5+ years of leadership experience in Housekeeping or Custodial with knowledge of chemicals, materials, cleaning technique and equipment
Passion for service and commitment to safety and security awareness
Advance skills managing demands and deadlines simultaneously amidst constant change
Capability to adapt to new technology and computer applications quickly
Operating a company vehicle along with a valid US driver's license is requirement for this role
Creativity to find solutions, anticipate business impacts and serve as a trusted advisor for direct reports, peers, partners and other leaders
High proficiency managing the financial impacts of an operation and producing positive results
Aptness to work with partners from different levels and teams to move the operation forward to the next level of excellence
Capability to share communication across teams to ensure everyone understand updates, priorities and appropriate course of escalation
Competency to translate results into clear, story-based presentations to different audiences and levels of leadership
Increased focus to support the roles of trainers and leads
Commitment to inspire, educate, and hold leaders and hourly Cast accountable to support the Guest experience
Commitment to promote an inclusive work environment that supports workforce diversity and diverse perspectives
Available to work any day of the week and time, including weekends, variable shifts and holidays
Able to push, stand, stoop, bend, and lift repetitively during entire shift
Able to lift 50 pounds and push/pull up to 85 pounds
Proven self-starter who continually pursues learning opportunities

Preferred Qualifications

Multilingual skills, particularly Spanish

Education

High school degree or equivalent

Preferred Education

Bachelor’s degree or equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Walt Disney World Resort.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.