Operations Assistant - Entertainment

Job ID 1229237BR Location Shipboard Business Disney Cruise Line Date posted Sep. 19, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

Reports to: Cruise Director

Responsibilities:

Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
Prepare meeting paperwork and meeting minutes for the Cruise Director.
Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
Maintain appropriate departmental and/or Crew files.
Work on any special projects as assigned by the Cruise Director.
Assist Cruise Director and Entertainment managers with projects as requested.
Custodian of department Location Operating Guide (LOG).
Assist with sourcing and ordering of departmental supplies.
Assist with distribution of department mail.
Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures

Basic Qualifications:

Minimum of 2 years professional work experience in an admin role
Excellent communication skills (written and verbal) in English
Strong organizational skills
Ability to maintain confidential information
Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
Previous Disney experience and / or previous ship experience preferred
Be at least 21 years of age
Be able to speak, read and write fluent English
Be able to work a seven-day, 70-84 hour week with limited time off
Be able to adhere to Disney Cruise Line appearance guidelines
Enjoy working in a high-volume, fast-paced, guest-service oriented environment
Be flexible with your work schedule, job duties and work locations
Appreciate diversity among guests and crew

Additional Information:

This is a SHIPBOARD role.

Applicants must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
Be comfortable living in a confined space with strict rules and regulations
Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

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