Business Risk Analyst, Disney Store, 12 Month Fixed Term Contract

Job ID 10099234 Location London, United Kingdom / Remote, United Kingdom Business Disney Store Date posted Sep. 20, 2024 This role is considered remote, which means the employee will work remotely on an ongoing basis and will not have an assigned workspace at a Company designated location.

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About the Role & Team

A 12-month contract opportunity to join our Loss and Prevention team for Disney Store EMEA. As part of the business risk function, support the ongoing management of internal, external and any strategic risk mitigation throughout EMEA. Be responsible for providing exceptional service to Disney guests and to internal partners through technical expertise in inventory management and payment risk.

As part of the inventory and payment team the Analyst will support the retail lifecycle for both merchandise (inventory) and payments (counter fraud) to deliver profit optimisation across both areas.

This role can be based remotely, with 2 days minimum per month in our Hammersmith office.

What You Will Do

Advise on and resolve technical issues/cases/matters across inventory risk and payment risk
Ensure all tasks are completed in a timely manner to ensure high standards of Guest experience for internal stakeholders and Disney Guests
Support Senior Business Risk Analyst with the delivery of KPIs and relevant month and year end reporting which clearly show the financial picture for all risks across stock and payments
Work with the field team and the Senior Business Risk Analyst to assess the most suitable action required once fraudulent activity has been identified to minimise further losses to the business and document for reporting purposes
Track and report on frequent Guests and any addresses that have been flagged as having been involved in fraudulent activity, implementing necessary processes to ensure risk is mitigated
Investigate incidents of stock and payment risk, liaising with inventory accounting and sales audit to provide The Disney Store with an accurate stock and payment result recommending remedial action to be taken where necessary
Support the task to identify Stores, locations, and internal resource in DCP requiring further action and/or investigation. Assess the initial findings and prepare detailed case notes for the Business Risk Manager where required
Monitor all activity by maintaining a status report on all investigations (stock and payment) indicating cases/issues that are pending, concluded (noting results), etc.
Support with the preparation of summary reports and other ad hoc projects and enquiries, such as shrink initiative, BRC Retail Crime Survey, return on investment analysis etc.
Assess and analyse internal processes and provide recommendations to reduce shrinkage exposure and improve Guest Service
Deliver reporting and analysis requirements to enable end of month/year reports, ensuring they are accurate, timely and meet the standards set by auditors and SOX compliance requirements

Required Qualifications & Skills

Proven experience of building effective relationships and managing stakeholders within a large, multi-national, matrix organisation
Working knowledge of business retail systems including but not exclusive to – IP, EMS, Mozart, Unix, Risk Guardian, Zendesk, Microstrategy, EPOS trend reporting etc, essential
Proven experience within an accounting, finance or similar analytical role, essential
Inventory accounting experience
Proven experience working within a consumer products or retail environment
Previous experience and knowledge of working in the media, entertainment, or retail industries

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.