Teller I
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- HEALTH INSURANCE & WELLBEING
- CHILDCARE OPTIONS
- PAID TIME OFF
- RETIREMENT PROGRAMS
- TUITION ASSISTANCE
- WEEKLY PAY
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Job Summary:
Responsible for providing a variety of payment and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other tellers with a variety of duties as required. Performs most complex teller functions as needed. Ensures that Members are promptly and professionally served. Provides excellent Member service with each Member interaction. Provides complete and accurate Member service using consultative sales techniques to retain Members and build Member loyalty. Follows cash control guidelines and safeguards Credit Union and Member assets. Assists Head Teller as required and needed. Follows Credit Union established policies and procedures.
Responsibilities
Assumes responsibility for the efficient, effective, and accurate performance of teller functions within an advanced level of authority.
• Represents the Credit Union in a courteous and professional manner.
• Identifies payees and Members by verifying signatures and endorsements.
• Receives share deposits in person.
• Receives loan payments in person
• Processes cash advances, travelers' checks, cashiers' checks, money orders, and similar transactions.
• Disburses cash or check share withdrawals in person.
• Completes CTRs, as required.
• Processes transfers.
• Orders checks for Members' accounts
• Follows established procedures for wire transfer.
• Takes stop payment orders.
• Opens and closes sub shares daily. Processes assigned cash and transactions and balances at end of day.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
Assumes responsibility for establishing and maintaining effective, professional business relations with Members.
• Ensures that Members' request and questions are promptly resolved.
• Operates on-line teller terminal. Provides in person such information as Members may authorize concerning their account status.
• Receives and processes change of name, addresses and such other account information as needed.
• Ensures that all Members are informed of Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
• Maintains privacy of Member account information.
• Ensures that the Credit Union's quality reputation is maintained and projected.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Postings of incoming mail and/or night drop requests
• Retrieving, printing, and viewing documents stored on the credit unions Optical Storage (OTG) system.
• Attends meetings as required.
Assumes responsibility for related duties as required or assigned.
• Performs drive-up teller and night drop functions as assigned.
• Assists Head Teller as needed.
• Provide support to member service representatives when needed
• Cross-sells Credit Union services.
• Loads and balances the cash dispatch machine when needed
• Performs related clerical duties as required.
Knowledge and Skills
Education: High School or GED (Required)
Years of Relevant Experience: 0-1 Year
Other Preferred Training, Technical Skills, or Knowledge
Experience using Microsoft Office
Experience using a Check Imaging System
Experience using Episys
Experience using Symitar
Experience using Synapsys
Experience using Verafin
Experience using Springboard
Abilities and Behaviors
• Six months to one year experience in the financial industry and credit unions is required.
• Experience in teller cash handling and cash dispense machines is preferred.
• Experience in sales is preferred.
• Excellent member service and verbal communication skills.
• Effective basic math and phone skills
• Ability to read documents and communicate clearly
• Ability to take initiative and work in a team
• Responsible; detail- and goal- oriented
Competent decision-making and problem-solving skills
Proficient typing and 10-key skills
Performance Standards
Balancing Standards
Balancing Percentage
Member Satisfaction
Transaction Quality
Partners Home Mortgage Referrals (Total Referrals / Qualified Referrals)
Partners Wealth Management (Total Referrals / Qualified Referrals)
Review Membership Applications (Membership Officer)
Core Product Qualified Referrals (Checking, Certificates, MMA, and Consumer Loans)
Autoland referrals (Total referrals/qualified referrals)
About Partners Federal Credit Union:
For more than 50 years, Partners Federal Credit Union has delivered The Partners Difference to our more than 175,000 members, with the highest levels of service, value, access and convenience. Plus, a full array of financial products you’ll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking. Named one of the 2019 “Best Credit Unions to Work For” by Credit Union Journal, Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life — because members can confidently rely on us at every stage of it. And because of our connection to The Walt Disney Company, every person who works for Partners is also a Disney Cast Member/employee.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Partners Federal Credit Union.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Hiring Process
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Where Does Your Story Begin?
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The Next Chapter
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Explore this Location Lake Buena Vista, FL
Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.
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