Lead Business Operations Analyst - DEET, Product & Data Engineering

Job ID 10100663 Location Glendale, California, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 17, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Product & Data Engineering team is responsible for end-to-end development for Disney’s world-class consumer-facing products, including streaming platforms Disney+, Hulu, and ESPN+, and digital products & experiences across ESPN, Marvel, Disney Studios, NatGeo, and ABC News. The team drives innovation at scale for millions of consumers around the world across Apple, Android, Smart TVs, game consoles, and the web, with our platforms powering core experiences like personalization, search, messaging and data.

Job Summary:

Reporting to the manager of Delivery & Operational Intel within Platform Software Engineering, the Lead Delivery & Operational Intelligence Analyst will drive initiatives that support the strategic growth and improve the efficiency and effectiveness for DE&E Technology globally. To be successful in this role this person should have advanced analytical, communication, and project management skills. They also must be resourceful, have a strong customer-service orientation, prioritize effectively in demanding environments, initiate solutions, and have advanced interpersonal skills. Additionally, this person will partner with key engineering, program, product, and financial leaders within our segment to enable seamless deployment of projects and execution of strategies.

Responsibilities and Duties of the Role:

Liaison between senior leaders within PDE for ongoing strategic team operations, standardize workflows and onboarding practices, and ensure leadership deliverables meet strategic objectives across all backend engineering platforms.
Establish clear internal communication hierarchies, systems/templates for inter-departmental procedural clarity.
Provide data-driven, procedural solutions to drive intelligence on the health of our services, deployments, and releases.
Partner closely across Engineering teams to build innovative systems and improve deliverable efficiency.
Be a credible and reliable advisor and partner on all things strategy and planning; be ready to act as a nimble team to quickly support executives on diverse types of problems, translating recommendations to results by executing on action plans.
Facilitate agile methodologies and introduce Engineering-driven problem-solving sessions (e.g. Monthly Innovation Friday) to encourage creativity & synthesis.
Develop internal training sessions, manage, and maintain onboarding practices to enrich the skill sets of all new hires and ensure release and deployment seamlessness across all technology studios and initiatives.
Planning and management of all-hands events, off-sites, and other leadership communications (newsletters, streaming updates, etc.).

Basic Qualifications

Minimum of 7+ years of related experience
Superb organization, detail-orientation, and project management skills, with the ability to effectively prioritize and balance short and long-term work streams
Highly effective oral and written communication skills, ability to develop beneficial relationships and networks in order to achieve results
Strong presentation and design skills; experience with Keynote, PowerPoint and internal collaboration sites (e.g. Confluence, Wordpress, Box, Office365, etc)
Ability to flex and pivot quickly based on priority shifts and/or changes in workstreams
Proven experience in influencing business and technology leadership to drive positive lasting outcomes
Solid understanding of program and project management principles
Strong situational analysis and decision-making abilities
Ability to think creatively and to drive innovation

Preferred Qualifications

Experience with Airtable
Ability to act as liaison between business and technologies

Required Education

Bachelor’s degree (Business Management. Marketing or IT)

The hiring range for this position in Glendale, CA is $124,000 to $166,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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