Manager-Product Development

Job ID 10099685 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Sep. 05, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

The Manager of Product Development is a strategic leader within the Port Strategy Team. Their responsibilities include the development, management, and delivery of port adventure programs. This role involves leading the Port Adventures Product Development Team, implementing strategies with third-party vendors to enhance the overall guest experience, aligning with company standards, and contributing to revenue growth. Provide strategic direction for crafting and implementing port adventures across all destinations. Ensure adventures align with brand goals, improve guest experiences, and contribute to revenue growth.

What You Will Do

Responsibilities

Product Development- Build outstanding and custom port excursions to stand out in the market.
Maintain relationships with third-party operators worldwide to promote destination stewardship, ensure compliance with contractual obligations, and deliver high-quality experiences.
Establish strategic partnerships for medium to long-term planning, while enhancing guest experience and ensuring profitability.
Ongoing development of an innovative Port Adventure program to improve brand identity and destination engagement.
Develop new tour products and lead the port adventure tour program for selected geographical areas.
Ensure alignment between all internal and external partners.
Stay updated on industry trends within and outside the cruise sector to guide strategic decisions and innovations. Lead all departmental projects related to port adventure initiatives and strategies.
Collaborate with Risk Management, Aviation, Legal, and Tour Operators to guarantee overall compliance. Keep a record of and be responsible for compliance work with more than 300 operators and manage over 4,000 contracted tours.
Supervise Third-Party Vendors by regularly reviewing contracts to monitor pricing, delivery, and other critical metrics. Make sure that they align with Disney Cruise Line standards, policies, and procedures.
Evaluate the financial performance by developing pricing strategies, maintaining take rates, and analyzing performance metrics to assess profitability.
Responsible for maintaining or exceeding rating standards for ports and shore excursions.
Handle all tour proposals, site inspections, negotiating, contracting, execution, and maintenance of itineraries around the world.
Partner with the Itinerary planning department for new port of call development and itinerary planning.
Lead the audit process and review of delivered destination experiences to ensure relevant product improvements and evolution.
Participate in FCCA Operations Committee: Engage with government entities and ministries to support and facilitate improvements in destinations.

Required Qualifications & Skills

7 years’ proven experience in the cruise/tourism industry with an emphasis on strategy, product development, and marketing.
Experienced strategic planner with strong technical skills, analytical ability, good judgment, and operational focus.
Experience in Luxury Cruise and/or Tour Operator programs required.
Deep knowledge of destinations and expertise in setting up sophisticated destination experience programs.
Experience building and leading successful teams that deliver results!
Consistent track record in revenue growth and team management!
Outstanding negotiation skills, unwavering business ethics, detail oriented and adept problem-solving prowess.
Leadership skills to help drive the strategic direction of the product/experience.
Ensure strategic alignment throughout the product development process.
Experience collaborating with various teams to achieve actionable results through others, plus the ability to build strong and sustainable relationships.
Experience establishing relationships and collaborating with all levels of leadership within the organization.

Preferred Qualifications

Experience working with third-party vendors, preferably in the travel/tour industry.

Education

Bachelor’s degree / equivalent and/or a minimum of 10 years of related experience in Product Management, preferably in tour operations and/or cruise line environments.

Preferred Education

Master’s degree in hospitality management, Business Administration, Tourism, Product Development or equivalent

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.