Guest Experience Manager - Entertainment Operations (Seasonal)

Job ID 10100740 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Sep. 19, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

As the Guest Experience Manager for Entertainment Operations at Disney Cruise Line, you will be responsible for leading all aspects of the operational planning, logistics, and execution of Special Events and Holidays Events on our cruise ships. This pivotal role requires a creative and analytical strategic thinker, who can seamlessly blend entertainment, hospitality, and guest experience to deliver magical moments for our passengers.

This role is casual temporary/seasonal in nature and will average out to no more than 29 hours a week. Hours may fluctuate based on business needs.

What You Will Do

Partner with Operations, Production and Integration on the conceptualization, planning, and coordination of Holidays Events and Special Events, ensuring a seamless and experience for guests.
Manage the pre-planning Candy Ordering and Logistics for Halloween on the High Seas, ensuring delivery to ship and sustainment throughout the Halloween Season
Partner with the F&B Allergy manager to ensure appropriate offerings for Guest with allergies.
Assists with Sourcing and procurement responsibilities of the Entertainment Ops Leaders for specialty giveaways as they relate to Very Merry Time Cruises, New Years Eve Cruises, and other special event cruises.
Partner with Operations Integration team as the conduit for Entertainment Ops workplan holiday offerings.
Collaborate with internal teams both ship and shore and external vendors ensure seamless Holiday Offerings onboard our ships and islands.
Assist Senior Entertainment Manager, Entertainment Operations and department leaders with other projects and assignments, as needed.
Facilitate religious services needs for the shipboard and island teams
Support relationships with Synergy and Participant Marketing teams and effectively partner to build and implement opportunities to elevate the onboard/island product and expansion of the Disney Cruise Line Brand.
Foster a positive environment that builds community and trust.
Serve as a leader and teacher of excellence in safety, courtesy, inclusion, show, and efficiency.

Required Qualifications & Skills

2-4 years of leadership experience in Entertainment Operations within The Walt Disney Company or similar.
Professional event management experience within the hospitality industry.
Demonstrated adaptability and lifelong learning mentality.
Proven track record to take initiative and achieve results independently in a constantly evolving environment.
Strong interpersonal relationship skills and ability to lead conflict resolution.
Demonstrated strong partnering skills and effective problem-solving skills.
Excellent communication and presentation skills, while having comfort interacting with all levels of leadership.
Proven strong analytical and administrative skills with the ability to identify areas for continuous process improvement.
Computer proficiency in Microsoft Office suite of programs, spreadsheet and presentation software, Microsoft Outlook, collaboration tools and file sharing programs.
Ability to receive and deliver honest, actionable, and credible feedback to team members as appropriate.
Adaptable to change in a fast-paced environment, ability to balance multiple priorities.
Available to work weekends, holidays and third shift as needed.
Willingness to travel on various domestic and international assignments as needed for Disney Cruise Line and/or Disney Signature Experiences assignments.

Education

Bachelor's degree in Entertainment, Event Management, or a related field.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.