Crew Operations Coordinator, Disney Cruise Line (Part Time)

Job ID 10098719 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Sep. 19, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About The Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This is an hourly part time role supporting Disney Cruise Line shipboard. You will regularly partner with multiple teams including Labor Operations, Recruitment and Crew Travel. In this role you will be responsible for supporting the Crew arrival experience, delivering all pre-arrival communications and assisting Crew with the document renewal process prior to their return to the vessel.

You will report to: Manager, Crew Operations

What You Will Do

You will serve as an integral point of contact for our Crew shaping the overall Crew Experience from their travel to the ship to their repatriation back home.
You will monitor the Crew Logistics Mailbox (Zendesk) and phone line assisting Crew, partners and shipboard leaders with all questions and concerns, taking necessary action as needed.
Process timely and accurate transactions in the Crew Management Application, HR System of Record, Workflow and other Disney Cruise Line specific systems.
Collaborate with other Disney Cruise Line Departments to ensure Crew documents are valid; processing, expediting and following up as necessary regarding the renewal process.
Assist leadership with Crew arrival logistics including providing onsite support as needed for the Crew arrival and embarkation process.

Basic Qualifications

Demonstrated computer proficiency with Word, Excel, Outlook, SharePoint, SAP
Exhibits strong verbal and written communication skills
Organized with a strong attention to detail and accuracy; excellent follow-through skills
Ability to handle multiple tasks in a fast paced environment
Someone energized by a fast paced, ever-changing environment
Demonstrated partnering skills
Ability to handle confidential information
A self-motivated problem-solver with a strong desire to contribute to our overall success
Ability to manage multiple work streams and make quick, smart decisions on how to prioritize competing needs
Available to work any shift including early mornings, days, weekends and holidays

Preferred Qualifications

Minimum of 1 years of Disney experience in Park, shipboard and/or resort operations
Minimum 1 year experience in a Disney Trainer or Coordinator type role
Zendesk Experience
Advanced analytical and reporting skills with Excel
Proven Cruise industry experience
Proven experience in Human Resources
Proven experience working in an international environment with international partners

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.