Quality Analyst, Hulu Engineering Services

Job ID 10097949 Location Bristol, Connecticut, United States / Santa Monica, California, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 16, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Overview:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

Building the future of Disney’s Streaming, Sports, and Entertainment business: DE&E Technologists are designing and building the backend systems, API’s and mobile applications that will power Disney’s media, advertising, and distribution businesses.

Reach and Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

About the Organization:

Engineering Services designs, builds, and sustains technology that powers DE&E Technology’s worldwide content production and distribution platforms. In doing so, they contribute to a series of cross-functional services and technologies, including Quality Engineering, Data Analytics, Software Development, Broadcast Infrastructure, and Networking & Security. The Quality Engineering team validates all work before production, including web, mobile, living room applications, media, services, non-consumer-facing products and more. 

We are committed to a diverse and inclusive workplace. The Walt Disney Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Summary:

The DE&E Technology Quality Engineering team is seeking a skilled and dedicated Quality Assurance Analyst I to join our team. As a QA Analyst I, this individual will work together with the software engineering team and other QA Analysts to define and execute the testing coverage needs for DE&E Technology’s streaming products across all mobile devices. They will also work closely with the product owners, project management, automation engineers, and various other external development teams.

We are looking for someone who:

Demonstrates determination in finding solutions to puzzles.
Has the curiosity to research and learn new things.
Employs positive thinking and is able to work constructively in a diverse team setting.
Values learning and being exposed to new experiences.
Loves technology and wants to build the best experiences on mobile.

Responsibilities and Duties of the Role:

Write and review test cases that are a part of a larger test plan, then execute those test cases against development and live builds to ensure all aspects of the product meet the highest quality level.
Create highly detailed bug reports in our bug tracking database, JIRA, keeping track of bugs from creation to regression.
Effectively communicate defects to stake holders and developers responsible for products in test, and lead various test sessions with key members of the delivery team to ensure functionality of product(s).
Assist other QA analysts and/or development team with a variety of tasks, including but not limited to: screenshot or video capture of defects, and general troubleshooting.

Basic Skills:

1+ year of relevant experience.
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
Excellent communication skills, both written and verbal.
Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly.
Basic understanding and knowledge of software quality assurance practice and testing methodologies and tools.
Comfortable being uncomfortable. Ability to balance multiple projects in a fast-paced and sometimes high-pressure environment, while being adaptable to change.
Ability to work and participate in a team with an open and collaborative style of communications.
An analytical thinker, with sharp attention to detail, that has problem-solving and trouble shooting skills.
Understanding of how to interpret the results of automated test runs.
A strong passion for product quality and continuous willingness to improve the process.

Preferred Skills:

Familiarity with issue tracking software like Jira or Github.
Experience writing test cases in Gherkin or Cucumber.
Mobile testing experience.
A passion for learning and technology!

The hiring range for this position in Santa Monica is $64,000 to $85,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Bristol, CT

The Heart of Connecticut Bristol, Connecticut is just two hours from Boston and New York and just an hour from the shoreline. From the natural beauty of picturesque hills and fall foliage, to the high tech satellite dishes of ESPN, Bristol’s “City sized” with a small town vibe, offering wonderful memories no matter your pace.