Hotel Manager

Job ID 10093025 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Nov. 22, 2024

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Job Summary:

About the Role & Team

Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself.

Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. You also have the privilege of guiding Front Office, Housekeeping, Recreation, Food & Beverage and Merchandise Cast Members through the chapters of their own personal career stories, curating and enabling hospitality skills that often transfer beyond the hotel roofline.

It might be seeing a commercial for a vacation at Walt Disney World, watching a trailer for a new movie, or even just seeing a child hold a Mickey Mouse plush – but when you work for Disney, you will experience many moments of pride and satisfaction knowing that you play a part in creating the magic of a brand that’s shined for over 100 years.

This position will report to the Regional General Manager of Resort Operations.

This posting is a talent pool for upcoming Hotel Manager roles.

What You Will Do:

Model leadership values and principles to develop leaders and the team
Identify, develop, and lead by assessing, developing, and managing talent and by nourishing and creating positive working relationships
Lead with realistic optimism, set the vision, create a climate that engages the team, and adapt the approach to match shifting demands
Build a culture of inclusion by understanding different viewpoints, championing purposeful and informed conversations, and making sure everyone is included and comfortable being their authentic self
Respond to Member/Guest concerns when elevated from leadership
Develop and transfer knowledge, conduct career conversations, and support talent management practices
Recognize and reward Cast Members to increase engagement and participate in recognition activities
Develop a strategic operating plan that focuses on process improvements and alignment across Disney resorts where applicable
Take calculated risks to integrate processes, remove barriers, and align performance goals
Interpret and use performance metrics and operational indicators to empower and improve the overall performance of the team and ensure each area achieves essential metrics connected to broader business strategies

Required Qualifications & Skills

Minimum of seven (7) years of progressive leadership experience in the hospitality industry with experience leading multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping, etc.)
Willingness, desire, and ability to continuously upskill and gain knowledge, and abilities, and identify new ways of working to adapt to change
Strategic focus needed to achieve targeted results
Demonstrated experience in guest relations, responding to complaints and requests in a timely and professional manner and ensuring prompt resolution and guest satisfaction
Experience monitoring and analyzing key performance metrics (i.e., Medallion) to identify areas for improvement and implement strategies to enhance overall resort performance
Capability to recognize and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration
Holistic perspectives to understand client needs and develop creative ideas to meet our goals
Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course of escalation
Commitment to diversity and building a work environment that supports workforce diversity and perspectives
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies; advanced working knowledge of hotel operating systems is highly preferred
Availability to work any schedule including evenings, weekends, and holidays

Preferred Qualifications

Experience with a luxury hotel brand
Bachelor’s degree in hospitality or a related field, or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

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The Next Chapter

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.