DVC Associate (Global Sales Contact Center)

工作 ID 10115846 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 日期已公佈 Mar. 10, 2025

申請

工作概要:

About the Role & Team

The Global Sales Contact Center (GSCC) is part of the Disney Vacation Club and is looking for someone who loves to connect with people by phone or virtually. If you can easily strike up a conversation with others and have influence in a brief time, this role might be for you!

Disney Vacation Club (DVC) is a vacation ownership/timeshare that gives guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come. Promoting the Disney Vacation Club is a true team effort, but it all begins with “You” by bringing the idea to our Guests while they are at home or having fun throughout the Walt Disney World property. DVC Associates will earn a guaranteed hourly rate of pay -- plus Variable Pay -- so if you are thinking this is for you, please apply today!

If selected for this role, you will report to the DVC Sales Experience Manager.

This is a Full-Time role.

What You Will Do

As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests, over the phone, to share more about the benefits of the Disney Vacation Club and membership. Your role will be a blend of sales persuasion and service excellence focusing on the integrity of the sales process.

Responsibilities

Inspire and invite guests to learn more about DVC while they are on vacation at Walt Disney World, all via telephone skills.
Schedule appointments with our sales team members.
Improve opportunities to increase sales revenue by generating leads following our calling scripts and conversation guidelines.
Make outbound phone calls, assist with inbound calls as well as other virtual responsibilities with a changing work environment to achieve sales goals.
Overcome objections and apply persuasive skills to promote DVC and the different ways to learn about the DVC membership benefits.
Convey information clearly and concisely to optimize guest time while on the phone.
Share your passion and knowledge of everything Disney with our Guests (as needed).

Required Qualifications & Skills

1+ year experience with Guest interactions in a comparable sales center or call center environment.
Strong computer technical skills and self-discipline to remain on task as you consistently make outbound calls to engage guests.
Proficiency with computers, Windows-based systems, and additional technical applications for call center efficiencies.
Willingness to make outbound calls to achieve sales and lead generation targets.
Available to work weekends, holidays, daytime, and/or late evening.
Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
At-home professional work environment conducive to making phone calls (equipment provided).
A history of taking initiative and being a self starter.
Written and verbal communication skills.

Required Home Office Environment

A dedicated home office.
Ability to work in a hybrid environment (home and office) located in proximity to the Walt Disney Resort.
You must have access to a desk with proper working space in a room that is free from loud and/or background noise that could be heard by guests on the phone.
A high-speed, reliable broadband internet connection meeting the following speeds: 100MBPS download / 50MBPS upload minimum.
In-home electric power and surge protector power bar to allow equipment to function accurately.

Preferred Qualifications

Multi-lingual (Spanish, Portuguese, Japanese)
Knowledge of Disney Vacation Club.
Understanding of the Walt Disney Parks & Resorts standards and expectations.
Prior sales experience and knowledge of the sales process.

Education

High School Diploma or GED Required

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#LI-MM4 #DXMedia

申請

關於Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Club Sales and Services, Inc.，其所屬的業務部門是 Disney Vacation Club。

Disney Vacation Club Sales and Services, Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

遇到技術問題？查看常見問題以尋求協助。