DVC Infrastructure Administrator

工作 ID 10109457 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 日期已公佈 Dec. 27, 2024

申請

工作概要:

About the Role & Team

The Disney Vacation Club (DVC) Infrastructure Administrator will be responsible for providing operational and cast member support impacting the virtual and physical workspace of the Disney Vacation Club Sales Channel.

If selected for the role, you will report to the Sales & Operations Project Manager.

This is a Full-Time role.

What You Will Do

Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
Conduct regular hardware inventory audits to track and monitor devices.
Partner with Business Operations and Business Technology to provide guidance, information, and impact decisions to meet business needs.
Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system and infrastructure solutions.
Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Support special projects, develop training materials, and act as a DVC Systems SME for improvements, system replacements, and partner discussions.

Required Qualifications & Skills

2+ years of experience supporting operations applications.
Ability to move and lift up to 30 lbs.
Must have a valid FL Driver's License with a clean driving record.
Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
Ability to stand or sit for prolonged periods of time.
Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
Advanced knowledge of computer systems and applications.
Passion for continuous improvement within information technology or project management from an operations perspective.
Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Problem-solving abilities with an initiative to make decisions.
Comfortable communicating issues to management and peers.
Excellent planning, organizing, and project management skills.
Availability to work a flexible schedule, including early mornings, weekends, holidays, overtime, and additional assigned duties.

Preferred Qualifications

Previous Experience in a System or Technical Support role.
Previous Experience with Walt Disney World Systems.
Troubleshooting Methodology (Root Cause Analysis).
Experience developing automated forms and workflows.

Education

High school diploma or equivalent experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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申請

關於Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, LLC，其所屬的業務部門是 Disney Vacation Club。

Disney Vacation Development, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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