Telecom Infrastructure Engineer

工作 ID 10106589 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Dec. 12, 2024

申請

工作概要:

Telecommunications Infrastructure Engineer

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts and it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?

This Telecommunications Infrastructure Engineer will focus on telephony Infrastructure design and support for multiple Disney Signature Experiences (DSE) domestic and international locations. This role requires a solid knowledge of core voice, data, services, and architecture of voice and associated SIP related networks, including design, deployment, and support.

This role will require time spent providing 24/7 support with possible domestic and international travel including overnight stays.

This role will report to Manager, Telecommunications.

This is a full-time role.

You Will:

Support Disney Signature Experiences technology: Avaya hardware and configuration, carrier and network services, Genesys Cloud CX, including Oracle and Avaya Session Border Controllers.
Perform level 2 and 3 troubleshooting and support for PBX/contact center environment; including but not limited to, major PBX alarms, hardware/software problems, application, carrier and network issues, and wiring
Manage SBC and SIP-From-Carrier solutions and perform level 1 and 2 troubleshooting. Understand and apply network monitoring tools to perform level 1 and 2 troubleshooting
Provide technical and project management support during upgrades, new system implementations and special projects
Interpret project plans and specifications; lead all work provided by external vendors. Anticipate any potential issues with the project through quick responses and proactive critical thinking
Act as a technical liaison with vendors and internal IT partners, as well as, a technical resource for telecommunications support team to ensure successful project delivery and implementation
Ensure the successful technical, schedule, and financial performance of projects in accordance with contractual requirements and Company policies, procedures and guidelines
Ensure all systems/applications meet Disney mandated IT security standards and life cycle requirements to mitigate risk and maintain compliance
Continuously review and improve system performance, identifying and addressing any potential risks or issues
Develop, maintain and update documentation relating to telecommunications infrastructure; provide Telecommunication team with information, reference material and job tools for systems/applications as needed to effectively run day-to-day operations and support end-users

You will have:

Minimum of 3 years’ relevant telecommunications infrastructure support and project management experience involving multiple technologies in a multi-site environment and working directly with Avaya suite of products including PBX, AES, SIP Server, Session Manager, and contact center solutions
Minimum 1 year contact center technology project management, deployment and support experience
Demonstrable understanding of telecommunication and IT technology: infrastructure, PBX, contact center, carrier services, networking, and LAN/WAN technology, QoS and bandwidth analysis; jitter, diagnosing and tuning
Proven solid understanding of TCP/IP, DNS, DHCP, NTP, TLS, SRTP and other network protocols and understanding of Disney IT security processes and procedures
Demonstrated computer proficiency within a Windows environment including Outlook, Word and Excel
Must possess strong creative, analytical and quantitative skills with strong problem-solving abilities along with strong organizational skills with attention to detail and accuracy. Proven strong business communication, writing, and interpersonal skills
Proven ability to work both collaboratively and independently while maintaining a high level of productivity and successfully manage/ foster relationships with internal collaborators, partners and vendors
Proven commitment to providing outstanding service to executives, customers and end-users while maintaining a high level of professionalism and managing multiple priorities in a fast-paced environment with tight deadlines
Ability to work flexible hours, including weekends, nights and holidays and nationally/internally with a US Passport for international travel

Preferred Qualifications:

Advanced knowledge of MS Office products, running and interpreting WireShark and other network captures.
Experience with server hardware, VMware, Windows Server, Linux
Experience with Genesys Cloud CX platform supporting voice, chat and email interactions
Experience with Service-Now
Knowledge of Call Recording solutions and Encryption

Education:

Associate’s degree in Telecommunications or related technology field

Preferred Education:

Bachelor’s degree or equivalent
Avaya Certification
Genesys Certification
CompTIA Certification
ITIL Certification

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-SP2 #DXMedia

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

遇到技術問題？查看常見問題以尋求協助。