Hotels & Resorts Specialist, Disney Cruise Line

工作 ID 10114176 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Mar. 04, 2025

申請

工作概要:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As a Hotels & Resorts Specialist, you will assume responsibility for providing Hotel accommodations to all Disney Cruise Line Guests who choose to extend their cruise vacation as well as Crew Members starting and ending Crew Contracts. This includes communicating with Guests, Travel Agents and Resort/Hotels by inbound/outbound telephone calls, and written communication. Maintain collaborative relationships with internal partners and external vendors. You will have multiple opportunities to showcase sales, service, and analytical skills. You will cultivate a strong relationship with both domestic and international partners to ensure Guests receive exceptional guest service.

You will report to the Hotels & Resorts Manager.

This is a Full-Time role.

What You Will Do

Handle Hotel emails and calls for Guests, travel agents, and global external partners in a timely manner
Compile and distribute Crew and Guest Hotel manifests and monitor for changes
Manage hotel waitlist, inventory, and price management
Provide personalized Guest experience including ADA Room Requests, Upgrade Room Requests, and Special Requests
Manage urgent medical and last-minute requests for Crew Members
Partner and communicate with internal teams including but not limited to Crew Travel, Shoreside Guest Services, Groups, Marketing & Media, VIP and Concierge
Maintain policies as shared in individual Hotel contracts

Required Qualifications & Skills

A minimum of 2 years of experience in an office or back-office environment, or a similar role (e.g., hotel rooms management, inventory management, or related fields)
Demonstrated knowledge of Cruise & Air industry
Knowledge of Domestic and International travel
Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint
Experience meeting deadlines, handling multiple priorities, and performing job responsibilities in a fast-paced environment with minimal supervision
Strong organizational skills and high attention to detail with excellent follow-up
Advanced analytical, problem solving and ability to present information to support decision-making
Strong writing skills and the ability to communicate effectively, adjusting style and content based on the intended audience
Reputable service orientation, partnering, and influencing skills
Experience identifying process improvement opportunities
Full availability to work flexible hours which can include nights, weekends, and holidays
Willingness to learn new processes and software applications
Experience managing conflict/resolution, asking the right questions, and looking for creative solutions
Ability to handle confidential information with impeccable integrity

Preferred Qualifications

Knowledge of Disney Cruise Line and Walt Disney World Resort
Knowledge of SeaWare Main/Touch and Knowledge/Business Objects.
Experience with Amadeus, DREAMS, HERO, Guest Service Suite, My Disney Experience/My Magic+, Workflow, Confluence
Demonstrate experience in Front Desk, Hotel Operations and Guest Services

Education

High school diploma or equivalent
Bachelor's degree or equivalent preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-AK3 #DXMedia

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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