Sr Manager, AI Solutions and Development

Job ID 10097406 Location Orlando, Florida, United States / Glendale, California, United States / Seattle, Washington, United States Business Disney Experiences Date posted Sep. 05, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business. We are a global team comprised of nearly 3,000 technology, product, data, and operations professionals across four locations, focusing on the development and implementation of digital and technology strategies for Disney Experiences businesses around the world.

This role sits under a unique AI center-of-excellence pillar of our organization.

As the Sr Manager, you will report into the Director of AI Solutions & Development. You will lead a multi-disciplinary team of technologists, including engineers, developers and business analysts, responsible for delivering highly visible AI solutions across the Disney Experiences function. You will work directly with Senior Leadership and technologists across the organization, influencing AI strategy and driving cross-functional integration. We want someone that exudes passion for driving innovation and staying at the forefront of emerging technologies, particularly in the field of generative AI and knowledgeable about the latest trends and tools of GenAI.

You Will:

Develop product roadmaps for GenAI initiatives, considering factors such as business impact, technical feasibility, and resource availability
Translate business requirements into technical specifications, working directly with engineering teams to ensure successful implementation of generative AI solutions
Monitor and analyze KPI’s for generative AI projects, providing regular updates to stakeholders and making data-driven recommendations for improvement
Assess potential risks and challenges associated with generative AI projects, proactively addressing concerns related to ethics, privacy, and security
Work directly with Senior Leadership and technologists across the organization, providing strategic guidance, serving as a trusted advisor on all things AI, and drive cross-functional integration
Lead the development and execution of training programs to upskill team members and other stakeholders on AI/Generative AI.
Collaborate with industry thought-leaders and strategic partners to co-innovate
Proactively seek opportunities to expand adoption of GenAI across the organization, prioritizing new use cases and driving innovation, ensuring alignment with overall business objectives
Owns executive communication strategy to senior leaders, key stakeholders, mass audience, presenting at forums and high-level meetings to drive alignment, awareness, and support for AI initiatives.
Act as the primary point of contact for internal customers, seeking to understand both implicit and explicitly stated business needs, pain points, and goals related to generative AI adoption
Collaborate with internal customers to identify GenAI use cases; serve as a bridge by translating technical-speak to facilitate communication and understanding between business and technical teams.
Educate and evangelize generative AI capabilities to various internal stakeholders, showcasing potential use cases and business value
Foster a culture of innovation and experimentation within the team, encouraging team members to explore new ideas and approaches to leverage AI/ Generative AI safely.
Conduct market research and stay abreast of the latest generative AI tools, platforms, and best practices to provide informed recommendations to internal customers

You Have:

10+ years of experience in technical product management, technical portfolio management, or a similar technologist role.
Leadership experience, preferably in managing multi-disciplinary technical teams (including product management/strategy, technology, design, engineers, and analytics)
Experience with prompting techniques (text and visual)
Product management experience, with the ability to lead multiple initiatives simultaneously and manage competing priorities
Basic understanding of how to use Generative AI and AI suites (Google Vertex, Azure OpenAI) to write simple LLM applications.
Experience in conducting market research, gathering and analyzing business requirements, and creating product roadmaps
Familiarity with agile development methodologies and product management best practices
Ability to lead teams working in a fast paced, cross-functional environment with evolving priorities and deliverables.
Experience with adaptive leadership, enabling team resilience during periods of organizational ambiguity.
Strong understanding of generative AI concepts, techniques, and tools, with hands-on experience using popular platforms such as OpenAI, Azure OpenAI Copilot, DALL-E, Adobe Firefly, Runway, or similar

Required Education:

Bachelor’s degree and/or equivalent work experience

Preferred Education:

Master’s degree and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Glendale, CA is $180,645 to $242,330 per year and in Seattle, WA is $189,256 to $253,880 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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