Manager, Quality Enablement

Job ID 10118451 Location New York, New York, United States Business The Walt Disney Studios Date posted May 14, 2025

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Job Summary:

Manager, Quality Enablement

In this role, you will leverage your leadership skills and specialized expertise in quality management, workflow tooling, and agile solutions to empower and enable a globally distributed team of over 60 members. You will shape and drive the strategic direction of the team's practices, continuously enhancing efficiency and velocity while sustaining our exceptional quality standards. As both a strategic leader and hands-on manager, you'll oversee a dedicated team centered around two core quality pillars: skill cultivation and workforce automation. Through rigorous instrumentation and precise measurement enabled by seamless tooling, you will proactively explore and test innovative workforce automation opportunities and drive effective user adoption. Your focus will be to thoughtfully balance automation and human expertise, achieving optimized processes and elevated performance.

Responsibilities:

Develop and execute strategic initiatives and tool enablement designed to empower globally distributed teams, driving measurable improvements in efficiency, velocity, and sustained quality.
Lead direct reports through structured sprint planning, providing strategic guidance, career coaching, and serving as a reliable sounding board.
Oversee the daily operations of automated solutions across distinct workflows, including resource capacity forecasting, reporting systems, templating processes, and AI-powered self-service tools.
Direct skill development strategies through primary training content creation and LMS distribution, supplementary training and certification programs, and fostering intra-organizational knowledge sharing.
Drive go-to-market effectiveness by establishing and managing comprehensive release management processes, actively guiding adoption, and analyzing feedback for continuous improvement.
Supervise and enhance the quality assurance toolkit, encompassing virtualization technologies and a network of globally distributed physical testing devices.
Engage closely with executive leadership to refine operational frameworks, deliver insightful team performance analytics, and align strategic initiatives on a quarterly basis.

Basic Qualifications:

5+ years of experience in Total Quality Management or related disciplines, preferably within consultancy environments engaging diverse stakeholders.
Expert proficiency in workflow management and process standardization methodologies, including Agile, PMO frameworks, ISO standards, and Six Sigma practices.
Highly analytical mindset with demonstrated experience in developing and tracking objectives through frameworks like OKRs and KPIs.
Extensive knowledge of workflow and insight management systems, particularly within Atlassian and Microsoft ecosystems.
Working proficiency with query languages such as SQL and JQL for data analysis and reporting.
Proactive approach to identifying process improvements, presenting recommendations to stakeholders and senior leadership to optimize ROI.
3+ years of hands-on experience participating in or leading agile teams, ensuring agile best practices and delivery effectiveness.
Exceptional writing skills applied to technical documentation, solution proposals, and analytical insights.
Excellent interpersonal and communication capabilities, adept at collaborating effectively across globally diverse teams and cultures.
Naturally curious, committed to continuous learning and professional growth.
Flexible availability to support critical business launches and escalations as needed.
Demonstrated clear and effective communication abilities.

Preferred qualifications:

Lean Six Sigma/ISO 9000 Certification/Quality Management Certification.
Scrum Alliance and/or Project Management certification.
Master’s degree in industrial engineering or applied science preferred but not required.

Education:

Bachelor’s degree in technology or business-related focus or equivalent work experience required.

The hiring range for this position in New York is $130,800 to $175,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Studios:

For over 95 years, The Walt Disney Studios has been the foundation on which The Walt Disney Company was built. Today it brings quality movies, episodic storytelling, music, and stage plays to consumers throughout the world. The Walt Disney Studios encompasses a collection of respected film studios, including Disney, Walt Disney Animation Studios, Pixar Animation Studios, Marvel Studios, Lucasfilm, 20th Century Studios, and Searchlight Pictures. It is also home to Disney Theatrical Productions, producer of world-class stage shows.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Entertainment Operations LLC, which is part of a business we call The Walt Disney Studios.

Disney Entertainment Operations LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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