Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract

Job ID 1222037BR Location Marne-la-Vallée, France Business Disneyland Paris Date posted Oct. 28, 2024

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

The Disneyland Paris Difference:

A unique working environment: Immerse yourself in an international environment with countless opportunities.
Structured working hours: Enjoy consecutive days off and overtime pay.
Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
Convenient accommodation: Housing close to our parks, subject to availability.
Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
Exclusive access: Enjoy our parks and the Disney+ platform.
And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more here.

Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!

Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market.

Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:

Identifying the needs of visitors and travel agents.
Advising and informing them in German and/or English.
Provide personalized sales solutions.

Your daily tasks:

Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
Available positions: Permanent contracts (From April and from June 2025), Fixed-term contract (from July 2025 to March 2026)
Next integration dates: April 1st 2025, June 2nd 2025, July 1st 2025
Work schedule:
- Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
- Working hours: 9am to 7:30pm Monday to Friday, 9am to 6:30pm on Saturday. No work on Sunday.
Compensation: Fixed + variable remuneration.

Advantages of Working at Disneyland Paris:

Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
Multicultural environment: Improve your language skills in a diverse workplace.
Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.

Is this position for you?

Are you interested in Customer Relations across different media (phone, email, social networks)?
Are you a good listener and able to provide friendly solutions?
Are you motivated by sales goals?
Are you comfortable using computer tools?
Experience in sales or customer relations would be an asset

Language requirements:

German: C1/C2
English: C1/C2
French: B1

Ready to bring the Disney magic to life? Apply now!
Additional Information:

Interviews will be conducted via video conference.
Please include your most recent resume.

Additional Information:

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Positions are Long-Term and Fixed-Term
#DLPCRC

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About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS, which is part of a business we call Disneyland Paris.

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