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Retail Supervisor, Disney Theatrical

Job ID 10116521 Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Mar. 17, 2025
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Job Summary:

Job Summary

The Retail Supervisor supports the Management Team by participating in the day-today operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development of the sales team, maintenance of visual standards as well as compliance with established policies and procedures. Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an active part of the Management Team through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.

Responsibilities:

  • Partner with management colleagues in managing day-to-day sales floor and back office operations.
  • Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
  • To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
  • Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
  • Demonstrates commitment to equality, diversity and inclusion in all actions.
  • Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
  • Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
  • Considers impact of actions on individual, team and the organization.
  • Takes a proactive role in maintaining Disney brand standards.
  • Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
  • Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
  • Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team
  • Sets priorities and manage time effectively and efficiently.

Basic Qualifications:

  • Previous experience in Retail
  • Passion for interacting with Guests of all ages.
  • Attention to detail and ability to prioritise Guests and tasks.
  • Time management and organisational skills.
  • Success in working in a team environment.
  • Proven ability to create a positive work environment.
  • Excellent communication skills.
  • Ability to listen to feedback and take constructive action
  • Proficient in Excel and Outlook

Preferred Qualifications:

Additional responsibilities and duties will be assigned based on the needs of the business.

Additional Information:

Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business. Shift times will vary based on performance schedule and operation needs.

Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and weekends.

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About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Hiring Process

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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