Associate Manager, Merchandise E-commerce

Job ID 10118377 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 15, 2025

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Job Summary:

The Associate Manager, Merchandise E-commerce will support the development and execution of our ecommerce strategy, with a strong emphasis on China ecommerce platforms. This role is required to work closely with various parties to ensure a seamless online shopping experience for our customers.

Responsibilities:

Develop and execute merchandising plans to maximize sales opportunities and drive revenue on our own channel and China ecommerce platforms.
Formulate assortment planning based on overall Merchandise revenue plan, monitor and analyze sales performance to identify trends and opportunities for improvement.
Maintain strong relationships with internal teams and external Trade Partner & 3rd party platform partners to secure necessary resources and ensure successful execution of operational plans.
Monitor customer feedback and reviews. Identify and implement best practice for user experience on ecommerce platforms to improve customer engagement and satisfaction.
Conduct competitor analysis to identify opportunities for product differentiation and to enhance our market position. Summarize learnings and suggestions for improvement on a regular basis and provide insights and recommendations to internal & external teams.
Work closely with Marketing team and 3rd Party to maximize exposure for each product launch.
Monitor customer feedback and reviews. Identify and implement best practice for user experience on ecommerce platforms to improve customer engagement and satisfaction.

Requirement:

Bachelor’s degree in business or related discipline
Minimum 5 years of experience in ecommerce merchandising, preferably with a focus on Tmall or similar platforms
Excellent communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment.
Working knowledge of merchandise system, data mining and spreadsheet
Experience in China ecommerce operations, including policies, tools, and best practices
Fluent in Mandarin and English (written and spoken)

HKProfessional #LI-CL1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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