Manager, Operating Participants

Job ID 10117978 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Apr. 11, 2025

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Job Summary:

The Operating Participants & Real Estate team is composed of 20+ professionals located in Orlando at the Walt Disney World Resort (WDW) and Anaheim at the Disneyland Resort (DLR) and is responsible for the strategy, tenanting and oversight of third parties that operate on our resort property as tenants, including retailers, restaurants, hotels and service providers. It also identifies and executes strategic real estate transactions in and around WDW property. Overall, the Operating Participants team manages over 200 accounts that deliver operating income contribution to the sites. From a strategic perspective, the Operating Participants team leverages third-party brand strength and operational expertise to expand the diversity of complementary offerings at our Resorts, driving length of stay, capturing broader guest demographics on property and generating incremental guest visits from local residents.

We are seeking a Manager, Operating Participants – Account Management with experience managing contractual relationships to support the WDW team. Reporting to the Director, Operating Participants – Account Management, this role is based in Orlando.

Responsibilities:

Manage a varied portfolio of existing, large scale Operating Participant Tenants in alignment with organizational priorities and business needs

Responsible for understanding Tenant obligations and ensuring lease compliance and adherence to Disney Standards for Operating Participant hotels, retail, restaurant, recreation, cart & kiosk, and service provider operations

Partners with internal and external stakeholders to negotiate lease amendments and other related agreements

Leverage strong networking and relationship-building skills with internal and external partners to build consensus and drive work

Drive business performance and recommendations for the assigned portfolio in alignment to segment and organizational goals, priorities and metrics

Partner with internal and external stakeholders to develop new and enhanced Operating Participant business opportunities

Interact with internal and external executives in areas related to operational performance, lease negotiations and enforcement, financial discussions, etc.

Work independently to drive strategy focused on four main areas:
Drive business performance of your portfolio
Streamline effective processes
Prioritize work to achieve key priorities and goals
Ensure OP Tenants deliver on product and service excellence

Basic Qualifications:

Minimum 5+ years of commercial lease management and negotiation experience with national operators

Operational management expertise in retail, food & beverage, hotel and/or real estate management and development experience

Subject Matter Expert of lease agreements and other legal agreements and terms

Subject Matter Expert on lease enforcement efforts

Strong negotiation skills, specifically negotiation of lease agreement deal terms, both for new leases and renewal of existing leases

Proven capability to manage and drive strategy, problem solving, and the development of practical business solutions

Proven self-starter; motivated

Proven ability to communicate in a highly organized, persuasive, confident and credible manner when dealing with executive level partners (internally and externally)

Demonstrated success as an effective leader/partner/collaborator

Demonstrated skills in developing and maintaining effective business relationships

Demonstrated skills/experience with successful Project Management

Ability to work in a flexible environment with competing priorities – should have strong multi-tasking abilities

Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow)

Ability to influence Tenants and internal stakeholders

Demonstrated ability to work well in a fast-paced, dynamic environment

Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Required Education:

Bachelor’s Degree in Business or related field

Preferred Education:

Master’s Degree in Business or related field

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.