Product Manager (PH)

Job ID 10096220 Location Celebration, Florida, United States Business Disney Experiences Date posted Sep. 05, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Product Manager (PH)

***This is a Project Hire that is planned to run 30 months***

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

The Product Manager (PH) will report to the Manager, Product Management and have responsibilities in outlining and supporting the Guest Profile and connections features across Disney Experiences.

What You’ll Do

Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests
Responsible for understanding and executing the digital product strategy for digital product experience(s) for Guest or Cast
Support more senior product leaders in the development of product vision/strategy along with delivery ensuring success throughout the entire product life cycle
Translates the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases
Assists with developing presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the Organization
Maintain feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks
Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision
Contributes to developing the go to market strategy for the digital Guest or Cast experience
Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites.
Support with delivery and ongoing maintenance, which may include product build, content configuration and on call collaboration to ensure successful uptime of the digital experience as needed

Required Qualifications & Skills

3+ years of digital product management (website/mobile).
Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
Experience with technical, user, and business issues in a fast-paced online organization.
Experience working with content management systems and processes that support go-to-market delivery and triage of content, data configuration, and service integration.
Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.
Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases.
Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
Comfortable working with bi-coastal and international teams.
Effectively provide overall leadership across multiple teams, while working collaboratively to delivery with quality on time.
Experience in iOS/Android release process.

Education

Bachelor's Degree and/or equivalent work experience

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.