Sr Network Engineer

Job ID 10097857 Location Celebration, Florida, United States Business Disney Experiences Date posted Aug. 26, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

JOB TITLE: Sr. Network Voice Engineer

JOB SUMMARY: The Sr. Network Voice Engineer installs, configures, implements and supports all aspects of the voice over IP telephony architecture onboard DCL ships, private islands, and ship to shore communications infrastructure. They provide technical expertise in resolving operational issues and take point in troubleshooting outages. The Sr. Network Voice Engineer oversees project implementation for the on-ship telephony services for Disney Cruise Line and all systems the ships interact with, including those at Castaway Cay and ports of embarkation. The Sr. Network Voice Engineer conducts their project and operational work in a manner that will ensure maximum availability of telephone systems onboard DCL ships, working in collaboration with the DCL Network engineers and onshore telephone resources provided by DTSS and peer teams at DCL IT

Primary Responsibilities

Skills, Knowledge, Experience, Education, Licensure and Certifications

Provides technical expertise and assistance to mid-level telephone engineers.

Assists in problem analysis and issue resolution, serving as an escalation point for complex problems.

Sets and maintains technical standards for best practices.

Implements improvements to processes and technology that enhance the effectiveness of the team and the onboard telephone infrastructure.

Maintains and deploys comprehensive Quality of Service profiles across media dense merged telephones.

Coordinates and performs preventative telephony firmware and hardware upgrades/maintenance while providing maximum availability.

Provides day-to-day support for wired and wireless telephone operations onboard and in support of ship to shore infrastructure operations.

Executes specifications for provisioning telephone equipment that adhere to the technology refresh cycle and maintains technical currency.

Deploys telephone systems security and ensures all DTSS security standards are implemented and maintained.

Responds to operational alerts for configuration and maintenance of circuits and cross connections between DCL assets and third-party providers.

Performs advanced troubleshooting and issue resolution (on-call support required)

Ensures 24x7 operational support and maintenance onboard.

Responsible for troubleshooting phones, call managers, UCS consolidated chassis, DECT infrastructure, wireless VOIP technology, call center methodology and appliances.

Maintains configuration standards for telephony devices that adhere to corporate policy.

Provides technical guidance and project subject matter expertise to colleagues and customers as needed.

REQUIRED

Bachelors degree in field such as Computer Science or Information Technology or similar field or related work experience.
5+ years of telephone system engineering experience in a work environment.

Experience with telephony topography, design and infrastructure.
Experience with telephone architecture equipment including call managers, distributed telephony systems and telephone management tools.

Experience with enterprise level voice over IP wireless telephony.
Experience with telephone troubleshooting processes and tools.

Advanced level, relevant technical telephone certification or related work experience with enterprise level telephone hardware and systems.

PREFERRED

Certification and/or extensive experience in Cisco Systems (UCS, Call Manager), NEC DECT systems, Avaya PABX and endpoints, call center strategies and systems.
Experience with Quality of Service applied to telephony devices and services.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.