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Associate Systems Support Specialist

Job ID 10104853 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Mar. 13, 2025
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Job Summary:

The Associate Systems Support Specialist shall handle day-to-day system operation support and provide end-to-end user support for the Facility Services systems (such as Maximo Handhelds, Business Objects, Attraction Lightboard etc.) for users across different departments. In addition, the position shall support the departmental IoT and smart solutions in Hong Kong Disneyland Resort. In general, the position shall resolve the end user problems or raise an IT incident ticket to US Technology team for the follow-up.

Job responsibilities:

  • Administer and maintain the IBM Maximo system, handheld application, SAP Business Object, etc.
  • Provide Helpdesk support to all system users, troubleshooting hardware, software, and connectivity issues
  • Provide document support processes, create training materials and maintain knowledge bases
  • Perform User Acceptance Testing before and after Maximo and related systems upgrades/updates
  • Analyze data and generate the system reports (e.g. Maximo Dashboard, Power BI etc.)
  • Support the IoT and smart/innovation technology solutions and projects

Job requirements:

  • Higher Diploma holder or above. Major in Information System Management or other IT/Engineering related disciplines is preferred.
  • 1+ year of relevant experience; candidates with less experience will also be considered.
  • Work knowledge of IT, IoT, smart technology and data analysis is preferable.
  • Experience in Python/SQL/Power Automate is a plus.
  • Experienced in IBM Maximo would be preferable but not mandatory.
  • Strong communication and collaboration abilities to interact with both internal and external partners.
  • Strong logical thinking, self-learning and problem-solving capabilities.
  • Eagerness to learn about emerging IoT and smart technology trends and innovations.

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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  • Community

    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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    Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.

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