Desktop Systems Specialist II

工作 ID 10095435 地點溫哥華, 加拿大 有意工作的公司 Industrial Light & Magic 日期已公佈 Jul. 12, 2024

申請

工作概要:

Who We Are

Industrial Light & Magic, founded in 1975 by George Lucas, has crafted some of the most iconic moments in motion picture history. From Star Wars to Jurassic Park, Pirates of the Caribbean, Transformers, The Avengers, theme park rides and interactive experiences, ILM continues to expand the possibilities of what visual entertainment can be.

ILM’s Desktop Systems Specialists are at the core of our daily operations and service delivery by working closely with our creative and administrative teams, in a fast-paced and intensely collaborative film production environment, across studios in San Francisco, Vancouver, London, Sydney, and Mumbai.

Position Summary

This role is considered Hybrid, which means the employee will work 2-3 days onsite at a Company designated location and occasionally from home.

This position performs a large variety of IT duties related to operational assistance and projects for all aspects of the ILM Vancouver studio. We encourage you to have a broad understanding of software and hardware technology and to embrace learning new technologies!

The Desktop Systems Specialist is comfortable operating in a multifaceted environment of ambiguity and constant change, and should possess the ability to work independently whilst also collaborating and coordinating with other teams.

What You'll Do

Participate in day to day operations and issues, where you handle your own set of tickets and tasks. You'll also provide insights and mentorship for other team members and proactively help drive resolutions during incidents.

Help make sure that our studio production environment is well-supported and able to meet deadlines, by always looking out for blockers and any critical patterns across reported issues.
Continuously evolve and improve our operations and processes with a view to achieve higher effectiveness and efficiency.
Help manage our inventory and assets and proactively making sure that stock and resources meets the forward-looking needs of the studio, as well as provide input for financial planning and budgeting.
Develop and manage team processes around research, testing, documentation and selection for new hardware and software including continuously assessing the success and fit of existing solutions against new technology.
Supervise and follow-through on repairs and maintenance with vendors and partners.
Participate in projects to change our studio infrastructure and facilities including migrations, upgrades or deployments, and set a standard for the rest of the team.
Build and maintain well-crafted documentation as a priority.
Deliver scripting and automation as needed using bash or python.
Work may require you to lift equipment or boxes up to 25lbs and work at different levels and hard-to-reach places, e.g. when installing or maintaining desktop or server installations and cabling.

What You Bring

Experience coordinating and navigating a multi-OS environment including Linux, Windows and macOS for both server and desktop, with a high degree of confidence in at least one of those.
Experience supporting high-end virtual and bare-metal workstations. Methodical and systematic approach to resolving performance issues.
Deep curiosity about technology, especially, specifically as it applies to visual effects and games production. A demonstrable understanding of GPU technology is beneficial.
Effective use of time and aspiring to balance and prioritize multiple concurrent requests, while also maintaining a high standard in service delivery and follow-through. Asking for help when needed.
Exceptional customer service skills, delivered with a professional and courteous demeanour.
Effective and efficient communications skills to break down and explain highly technical issues to both technical and non-technical audiences!
Previous experience in visual effects, gaming or similar creative studio environments would be phenomenal. Proven experience with white-glove support for clients, creative leadership and VIPs is also useful.
Comprehensive experience and understanding of how to build, maintain and fix hardware and software for desktops, laptops and tablets including associated peripherals and accessories.
Comp TIA+ or equivalent industry certifications would be useful in this role.

JoinILM

The hiring range for this position in Vancouver is C$64,700 to C$82,800 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered.

申請

關於Industrial Light & Magic:

ILM 由 George Lucas 於 1975 年創立，擁有世界領先的設施，服務電影、商業製作和吸引力產業。ILM 已為 325 多個拍攝影片創造了視覺效果，並在有史以來全球票房前 10 名中的 7 部中發揮了重要作用，並在前 50 名中參與了 25 部。ILM 設定了視覺效果的標準，在電影歷史上打造一些極有魅力的角色。公司為數碼革命的前沿，繼續在視覺效果、VR、AR以及沉浸式影院中開辟新天地。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 ILM (Vancouver) Inc.，其所屬的業務部門是 Industrial Light & Magic。

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