Manager, Guest Communications, Disney Cruise Line

工作 ID 10102154 地點新加坡, 新加坡 有意工作的公司 The Walt Disney Company (APAC) 日期已公佈 Oct. 08, 2024

申請

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Manager, Guest Communications provides essential Guest communications, along with guidance and support to the senior leaders at Disney Cruise Line. This role is an excellent opportunity to showcase strong management and strategic planning skills, outstanding writing abilities and professional versatility in delivering wide-ranging communications for sophisticated business needs.

You will be responsible for collaborating with multi-functional teams of office & technical Cast Members who respond to Guest inquiries received via channels like email, telephone, standard mail, etc. In addition, you will lead development and implementation of strategic Guest-facing communications and plans that drive business priorities.

Reporting to the Senior Manager, Communications & Public Affairs, this role will collaborate closely with partners across various lines of business to ensure close coordination and integration on projects. The role requires interaction with executives, and often serves in an advisory capacity as well as a thought partner.

Day-to-day responsibilities include developing seamless communications to Guests throughout their pre-, post and onboard experiences. Work in tandem and support with issues management to ensure consistent communications to multiple audiences. Lead development and implementation of integrated Guest-facing communications.

Responsibilities:

Lead Guest communications while working in tandem with a multi-functional team of office & technical Cast Members to respond to Guest inquiries received via email, telephone, standard mail, etc.
Lead development and implementation of strategic Guest-facing communications and plans that drive business priorities.
Work with a diverse group of stakeholders, including executives and various lines of business
Ability to successfully and independently perform in a high volume, constantly changing work environment
Develop compensation recommendations related to the management of issues for consideration by executive leadership
Demonstrated strong written and verbal communication skills
Work with key partners across lines of business to facilitate accurate communications and implementation plans utilizing strong organizational and relationship skills
Oversee all phases of Guest facing communications (including approvals) through completion
Guide managers on appropriate actions and assist with problem solving as needed

Requirements:

At least 7 years of professional working experience in marketing, communications, issues management or guest services
Demonstrated leadership, strategic-thinking and problem-solving skills
Ability to translate complicated concepts into clear, compelling language for Guests
Proven ability to develop effective communication content requiring minimal editing
A dedication to working in ways that support and encourage diversity and inclusion
A highly collaborative approach and the ability to handle constantly evolving priorities
Excellent social skills and ability to interact optimally with all levels of the organization
Ability to prioritize and work in high pressure situations
Bachelor’s degree or equivalent experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於The Walt Disney Company (APAC):

70 多年來，The Walt Disney Company 一直為亞太地區的消費者提供娛樂，並豐富人們的生活。現今的消費者可以在許多方面以及在澳洲、紐西蘭、中國大陸、日本、韓國以及東南亞的許多市場中發現新的品牌體驗。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 TWDC (China) Ltd.，其所屬的業務部門是 The Walt Disney Company (APAC)。

遇到技術問題？查看常見問題以尋求協助。