Senior Business Operations Analyst, ServiceNow

工作 ID 10101198 地點西雅圖, 华盛顿州, 美國 / 伯班克, 加利福尼亚州, 美國 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Nov. 21, 2024

申請

工作概要:

The Senior Business Operations Analyst will collaborate closely with the Service and Application Portfolio teams to drive the adoption and improvement of Service and Application Portfolio products, data and processes. This role requires advance business analysis, data analysis and reporting skills. The analyst will support Practitioners and Stakeholders partnering with personnel at all organizational levels and excel in a fast-paced environment.

Responsibilities:

Manage day-to-day operations.
Engage with Service and Application Portfolio Practitioners and related process Stakeholders to facilitate the organization’s adoption of Service and Application Portfolio Management best practices.
Assist in research, requirements, design, solution, implementation and introduction of process, data and product improvements, refinements, and optimizations.

Process Custodian Duties:

Operate and manage steady state, day-to-day needs including:

Monitor and enforce data and process compliance
Perform data analysis to ensure high quality, trustworthy data that meets Technology Business Management needs
Respond to new requests for process/data support including:
User Access Administration
Create and maintain data through manual and automated load methods
Define query logic and establish Dynamic CI Groups.

Provide Practitioners and related process Stakeholders requested reporting including:

Collect and analyze Practitioner and related process Stakeholder requirements.
Design and create reliable and scalable reporting data solutions within ServiceNow for the Service and Application Portfolios, including defining data quality checks and validations, designing automation of reporting, and backups.
Facilitate engagement with Analytics Engineers for advance reporting requirements including enhancements to data validation tools.
Provide education and training as needed
Maintain Confluence site with all process documentation
Assist with process refinements
Identify continuous improvement opportunities
Proactively identifies issues (process, data or product) and ensures that appropriate action is taken to resolve issues
Consults with and advises Process Owners regarding issues, actions and any obstacles to completing assigned activities

Engage with Service and Application Portfolio Practitioners and related process Stakeholders to facilitate the organization’s adoption of Service and Application Portfolio Management best practices.

Confidently and effectively communicate with managers, team members, stakeholders, and business partners.
Act as an agent of change and partner with clients to understand pain points and champion process improvements
Supports Service and Application Portfolio Process Owners by acting as liaison between Product Owners, Service Owners, and other Stakeholders
Partner with Practitioners across multiple business segments to educate, train and provide Service and Application Portfolio guidance on:
Service and Application Definition within ServiceNow
Associating Offerings with Configuration Items in the ServiceNow Configuration Management Database
Establishment of Dynamic CI Groups within ServiceNow

Partner with related process Stakeholders to:

Ensure Service and Application Portfolios meet related process needs
Establish data and process compliance metrics reporting needed for process compliance governance
Collaborate with project & program teams to ensure dependencies with Service and Application Portfolios are understood and needs are met

Assist in research, requirements, design, solution, implementation and introduction of process, data and product improvements, refinements, and optimizations.

Identify continuous improvement opportunities
Collect and analyze requirements
Identify process and data dependencies
Research issues related to ServiceNow functionality and provide insights to Product Owner.
Collaborate with Product Owner and Development Team throughout the Agile sprint process to ensure solutions are designed in alignment with Process Owner’s requirements.
Ensure all ServiceNow product changes are thoroughly tested before release to production.
Prepare supporting documentation

Qualifications:

Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience
5+ years of relevant experience with Service and Application Portfolio Management
5+ years of relevant experience in business analyst for applications and products including requirements collection, design and solutioning.
5+ years of relevant experience in data analysis
5+ years of relevant experience in reporting and data visualization
5+ years of relevant experience in operational process execution
5+ years of relevant experience with ServiceNow including Service Portfolio, Application Portfolio, Configuration Management, Query Builder, Dynamic CI Groups, and Reporting products
3+ years of relevant experience supporting Product or Processes in ServiceNow across multiple modules and capabilities, with a strong focus on Service Portfolio, Application Portfolio, and Configuration Management.
3 + years of relevant experience supporting Process design and identifying related enhancements to Service Portfolio, Application Portfolio, Configuration Management or related modules across the ServiceNow platform.
3+ years of relevant experience working in a product and stakeholder facing role, ideally in collaboration with business and technology stakeholders.
Strong experience managing priorities, and tasks across multiple projects and teams – while adhering to deadlines and maintaining high quality
Strong analytical and problem-solving skills to achieve business results
Strong communication skills, written and verbal presentations, and ability to communicate effectively at all levels.
Strong partnering, influencing, and interpersonal skills, including verbal, written, active listening, and communication; high attention to detail; demonstrated ability to influence partners and key business decisions
Strong understanding of ServiceNow CSDM best practices and experience applying them in an enterprise environment.
Proficient in Microsoft Office with advanced knowledge of MS Excel - ability to perform VLOOKUP's, pivot tables, and other Excel formulas to design models and reports
Experience managing relationships with end users and stakeholders across different leadership levels with ability to describe highly technical detail in terms the audience will understand.
Experience implementing technology, process and data updates and changes and driving adoption enterprise wide
Experience with updating and maintaining documentation for users.
Experience using Query languages such as SQL, as well as analytics tools in ServiceNow such as Query Builder and Performance Analytics.
Experience creating CMDB Groups, Dynamic CI Groups, and performing ServiceNow mass data loads.

Preferred Qualifications

Familiarity with Tableau, Confluence, Apptio, Smartsheet and ServiceNow ITSM, Service Catalog, Performance Analytics and Knowledge Management products.
Experience working for a large company and within a matrix organization
Experience supporting technology organizations using agile practices
Disney experience preferred

The hiring range for this position in Washington is $$99,900.00-$133,900.00 per year and in California $95,300 - $127,800 per year . The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Worldwide Services, Inc.，其所屬的業務部門是 The Walt Disney Company (Corporate)。

Disney Worldwide Services, Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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