Manager Certification & Training (Disney Cruise Line)

工作 ID 10111433 地點倫敦, 英国 有意工作的公司 Disney Experiences 日期已公佈 Jan. 28, 2025

申請

工作概要:

About the Role & Team

The Manager Certification and Training develops and drive certification and training related strategies, oversee on-site operations, and provide leadership development for their Cast.

Responsibilities encompass management, maintenance and improvement of regulatory training and certification for Officers and Crew; leading company cadet program, managing projects, analysing business metrics and leading in a complex operating system with multiple functional partners.

This role will require you to be onsite 4 days a week in our London Hammersmith office.

What You Will Do

Lead, support and develop your team (two HR Specialists and three coordinators)
Liaison with UK Department for Transport on the company’s commitment to training.
Responsible for Marine and Engineering Officers Professional Training program
Responsible for Marine and Engineering Officers Certificate of Competency Revalidation program.
Responsible for the company Study Leave plan.
Partner with shipboard and shore teams and develop reports from multiple company systems (SAP, MAPS, Tack, etc.) to establish training and certification requirements.
Evaluate future changes in compliance training and certification requirements, (IMO, Bahamas Maritime Authority, USCG, USPH, EPA, Port State Control, etc.) and establish courses in conjunction with the Compliance team.
Oversee Approval of Training and Assessment in relation to Bahamas Maritime Authority certification. Work with the Fleet Training Manager to verify correct delivery of approved training materials by qualified trainers and assessors.
Point of contact with Bahamas Maritime Authority on all aspects of certificates of competency and safety training for Officers and crew.
Maintain company training matrix in Safety Management System.
Owner of TACK system, system administrator.
Liaise with IT on technical issues with Fidelio Muster List, TACK, Crew Training Application, Crew Training Attendance and Mobile Assembly System (MAS) Tablets.
Liaise with shipboard and shore users of Tack for recommendations of improvements; partner with IT to lead associated Tack upgrade projects.
Manage Marine and Technical Operations training budget and oversee reporting to Finance.
Oversee the sourcing and planning of external professional courses to meet mandatory and recommended training requirements for Marine and Technical Officers.
Overall operational responsibility for all aspects of the student journey from admissions and through their academic studies, including any work placements, and on to graduation.

Manage Disney Cruise Line Cadet Programs:

In partnership with HR Director, responsible for the overall technical training strategy and development of new talent programs
Manages overall operational responsibility for all aspects of the student journey from admissions and through their academic studies, including any work placements, and on to graduation.
Budget management and reporting with emphasis on continuous increase in value of training ROI (reduce costs, increase quality, retention and improved outcomes)
Responsible for the day-to-day running of the Disney Cruise Line ® Cadet programs
Point of contact with Cadet training provider on all aspects of selection, invoicing and management of Cadets through sponsored program.

Required Qualifications & Skills

Strong experience in managing maritime certification and training processes, solid knowledge of Maritime Training requirements / International Convention on Standards of Training, Certification and Watchkeeping for Seafarers
Experience working with UK Cadets
Understanding of training-related logistics (e.g. course bookings, travel arrangements, invoicing, etc.)
Prior experience working with External Authorities/Regulatory partners
Prior experience in the cruise industry
Demonstrated ability to influence and lead cross-functional teams and senior stakeholders to achieve shared goals.
Excellent Excel and Smartsheet skills
Confident in managing a team with a focus on development and workload management
Strategic approach to problem-solving and continuous improvement.
Ability to analyse data, construct practical conclusions and implement recommendations to achieve business targets

Preferred Qualifications

Resilient and flexible in a constantly evolving landscape
Demonstrable experience in ‘end to end’ project management of harmonisation and/or integration projects
Experience with in-house / proprietary software

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Co., Ltd，其所屬的業務部門是 Disney Experiences。

Magical Cruise Co., Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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