Regional Training Manager-Operations Training

工作 ID 10113397 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Feb. 21, 2025

申請

工作概要:

About the Role

The Walt Disney World Operations Training team is currently seeking a Regional Training Manager. In this role, you will inspire and lead the team responsible for delivering world class training for new and existing Cast Members within a multiple property region. Your team will deliver a warm and welcoming Cast Training Experience including: creating and communicating training schedules, property orientation and on-the-job training to ensure Cast are confident and competent in performing their roles while delivering exemplary Guest Service. You will integrate information, processes, and best practices across Operations Training, and partner closely with Labor and other cross functional teams. This position may lead a team comprised of salaried, hourly non-union, and hourly union Cast Members.

What You Will Do

This position is regional and supports multiple properties and/or a line of business (LOB).
Oversee the delivery of all hourly job-specific training (technical, regulatory, train the trainer and updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure effective implementation.
Work closely with executive leadership and key stakeholders to understand operational challenges and opportunities. Utilize strong interpersonal and negotiation skills to influence decision-making processes and drive consensus toward best fit solution recommendations that drive continuous improvement.
Focus on process optimization, workflow enhancement, ideation, and problem-solving to improve training and operational effectiveness.
Oversee the delivery of site orientations and welcome sessions including the onboarding, training, and observation of facilitators delivering training at the site level.
Support site specific New Leader Orientation, Leader onboarding and training planning with the assistance of the Operations Training Assistants.
Collaborate with the training strategy team to align operational changes with training needs and ensure training programs are up-to-date and relevant.
Build strong teams, conducting one on ones, team synergy and providing opportunities to develop individuals through assignments

Required Qualifications & Skills

3+ years of experience leading an operation.
Mentorship and coaching skills with a track record of developing high-performing teams.
Ability to identify, influence and implement opportunities for improvement.
Partnering, consulting, problem solving, and decision making skills.
Process, organization, and time management skills including balancing and prioritizing multiple priorities with competing timelines.
Solid technical aptitude, and knowledge in Microsoft Office to include Word, Excel and PowerPoint.
Ability to handle sensitive and confidential information, requiring a high level of discretion and professionalism.
Proactively take ownership of tasks and see them through to completion.
Work with minimal direction, relying on experience and judgment to plan and accomplish assigned goals.
Excellent communication, interpersonal, and organizational skills.
Flexibility with schedule to support operational needs.

Preferred Qualifications

It would be great if you also have:

Leader of Leader Experience
Training Leadership Experience

Education

Bachelor’s degree or demonstrated equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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